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Labor Relations

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These courses and certificates are designed from extensive research across both labor and management to equip professionals with deep labor-relations skills.

Overview

As the world’s leading labor-relations institution, we’re able to draw on 75 years of industrial and research experience to design our training.

Our research spans organizational and organized labor, letting us offer training programs that give labor relations professionals both deep understanding and practical experience.

Learn from researchers and practitioners, and from a range of skills including negotiations and bargaining and communication. Our certificate programs and workshops train people to systematically solve problems, and actively address the needs of labor relations.

Upcoming Courses

Negotiating with Teachers, Cops and Nurses

Education, law enforcement and health care are all now front and center in every municipality.  How and when to open schools, the state of our hospitals, PPE and handling a second wave, how we police – are THE dominant social and political conversations. Success across these domains requires serious collective bargaining.
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    Aug 18 - 21, 2020
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    $1995

Register for Negotiating with Teachers, Cops and Nurses

Register for Negotiating with Teachers, Cops and Nurses

Labor Leadership Skills Certificate Program - Online

Ready to make a difference in your union, organization, or company? Earn your certificate and build essential leadership, negotiation and communication skills with convenient and flexible online courses. The Labor Leadership Skills certificate program is an affordable and rapid-results educational experience that provides skills essential to success in your organization.


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    Sep 9 - Dec 1, 2020
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    $597

Register for Labor Leadership Skills Certificate Program - Online

Register for Labor Leadership Skills Certificate Program - Online

Steward Training: Problem-Solving in the Workplace (online)

This tools-building workshop emphasizes the rights of stewards/committee persons in resolving disputes in the workplace. Participants will learn how to protect the grievance process, the equality principle, and how to simplify grievance writing. This online workshop is part of the four-course Labor Leadership Skills Certificate Program.


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    Sep 9 - 29, 2020
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    $199

Register for Steward Training: Problem-Solving in the Workplace (online)

Register for Steward Training: Problem-Solving in the Workplace (online)

Labor Relations Law

Understand the NLRA and its impact on the workplace. Lawyers and non-lawyers are encouraged to participate in this workshop as it gives participants an opportunity to understand a host of legal principles and considerations, including assessing unfair labor practice and the rules regarding union organizing, collective bargaining, and day-to-day operations.


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    Sep 15 - 24, 2020
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    $1495

Register for Labor Relations Law

Register for Labor Relations Law

Contract Language and Interpretation

Designed to instruct labor relations practitioners on how contract language and past practice may be interpreted by an arbitrator. Participants review a methodology for analyzing contract language disputes and identifying key contract clauses in CB agreements. There is a case study practice session in contract drafting and interpretation.


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    Sep 29 - Oct 1, 2020
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    $995

Register for Contract Language and Interpretation

Register for Contract Language and Interpretation

Fundamental Negotiation Skills

Through a series of role-plays and simulations, gain insight into your own negotiation biases, weaknesses, and strengths, and build negotiation confidence and competency. Participants learn how to plan a negotiation strategy and practice the communication skills necessary to showcase underlying needs and interests. Positional and interest-based negotiation skills are explored.


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    Oct 7 - 8, 2020
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    $1495

Register for Fundamental Negotiation Skills

Register for Fundamental Negotiation Skills

Effective Employee Discipline

During this two-day workshop, experienced arbitrators and labor relations professionals will provide you with practical knowledge and insight about the employee discipline process. Participants analyze fact patterns to understand just cause and progressive discipline and learn to establish a case for termination. Learn best practices in solving discipline issues.


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    Oct 6 - 15, 2020
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    $1495

Register for Effective Employee Discipline

Register for Effective Employee Discipline

Introduction to Collective Bargaining

Part of the Online Labor Studies Program, this course examines the principles of contract bargaining including bargaining environments and standards used in negotiations. Students will learn to prepare bargaining demands, cost economic items, draft non-economic language, negotiate economic and non-economic issues, and resolve a bargaining impasse.


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    Sep 21 - Dec 7, 2020
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    $625

Register for Introduction to Collective Bargaining

Register for Introduction to Collective Bargaining

Building Effective Unions: Motivating and Organizing Union

 This course, part of the Online Labor Studies Program, examines the history of workers' efforts to form unions. Discussions focus on how unions can "unionize" their members so they become participants in the mobilization of other workers to support the values of the labor movement.


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    Sep 21 - Dec 7, 2020
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    $625

Register for Building Effective Unions: Motivating and Organizing Union

Register for Building Effective Unions: Motivating and Organizing Union

Contract Administration

The contract lies at the center of day-to-day union practice. How can union leaders and rank and file members ensure that the contract is honored and not circumvented? Students in this online for-credit course will learn how to resolve problems that are contract-based by effectively utilizing grievance procedures.


Dates for online sessions will be posted as soon as they are available.


Learn more about Contract Administration

Learn more about Contract Administration

Negotiation Skills (online)

This introductory-level workshop is designed to develop the skills of union negotiators who do not have extensive experience in advancing a collective bargaining strategy. This online workshop is part of the four-course Labor Leadership Skills Certificate Program, participants do not have to be online at a specific time.


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    Oct 5 - 25, 2020
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    $199

Register for Negotiation Skills (online)

Register for Negotiation Skills (online)

Investigation Tools and Techniques

This full-day, interactive workshop provides best practices on how to conduct an investigation of major workplace offenses that may result in immediate termination and that are the likely subject of arbitration. Professionals who investigate complex/serious matters in a unionized environment will design and execute an investigation plan.


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    Oct 20 - 22, 2020
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    $995

Register for Investigation Tools and Techniques

Register for Investigation Tools and Techniques

Strategic Grievance Handling

Approach the grievance and arbitration process as an opportunity to advance organizational strategy, goals, and objectives while improving relationships within the organization. Participants learn how to mediate disputes between and among managers, supervisors, employees, and union representatives make strategic choices within the grievance process while improving labor-management relations.


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    Oct 27 - Nov 5, 2020
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    $1495

Register for Strategic Grievance Handling

Register for Strategic Grievance Handling

Steward Training: Problem-Solving in the Workplace

This workshop emphasizes the rights of stewards/committee persons in resolving disputes in the workplace. The right to information, the duty of fair representation, and member’s right to representation will be covered. This one day workshop is part of the four-day Labor Leadership Skills Bootcamp in Buffalo.


Dates for online sessions will be posted as soon as they are available.


Learn more about Steward Training: Problem-Solving in the Workplace

Learn more about Steward Training: Problem-Solving in the Workplace

Labor Leadership Skills Certificate Program - Boot Camp


Obtain your Basic Labor Leadership Skills Certificate with this intensive boot camp in Buffalo that provides the specific skills essential to success in your organization. Four full exhilarating days of interactive and immersive classroom training topics including stewards, basic negotiations, costing out a contract, and effective communication.


Dates for online sessions will be posted as soon as they are available.


Learn more about Labor Leadership Skills Certificate Program - Boot Camp

Learn more about Labor Leadership Skills Certificate Program - Boot Camp

Negotiation Skills

This introductory-level workshop is designed to develop the skills of union negotiators who do not have extensive experience in advancing a collective bargaining strategy and in conducting face-to-face negotiations at the bargaining table. This one day workshop is part of the four-day Labor Leadership Skills Bootcamp in Buffalo.


Dates for online sessions will be posted as soon as they are available.


Learn more about Negotiation Skills

Learn more about Negotiation Skills

Effectiveness in Arbitration

Led by experienced arbitrators and advocates, this workshop teaches how to advocate at arbitration for those preparing, presenting, or assisting in the case. A full-day arbitration simulation allows participants to practice developing a position, using evidence and proof to support position, examine witnesses, and introduce documents.


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    Nov 9 - 19, 2020
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    $1695

Register for Effectiveness in Arbitration

Register for Effectiveness in Arbitration

Costing Out a Contract

This is a practical, how-to-workshop to give union negotiators and bargaining committee members the skills they need to prepare for contract negotiations, including illustrating how to calculate the projected costs of an agreement. This one day workshop is part of the four-day Labor Leadership Skills Bootcamp in Buffalo.


Dates for online sessions will be posted as soon as they are available.


Learn more about Costing Out a Contract

Learn more about Costing Out a Contract

Effective Communication

For anyone who wants to improve oral presentation skills in a supportive environment. Overcome reluctance to speak in public, gain tools to organize your thoughts for a more effective/powerful presentation. This one day workshop is part of the four-day Labor Leadership Skills Bootcamp in Buffalo.


Dates for online sessions will be posted as soon as they are available.


Learn more about Effective Communication

Learn more about Effective Communication

Interest-Based Bargaining Strategies and Structures

IBB teaches participants how to frame negotiation as joint problem-solving to resolve each party's underlying issues, needs, and concerns. This interactive workshop provides a systematic process for putting IBB principles into practice in collective bargaining and grievance handling to generate creative options to solve tough issues and problems.


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    Oct 16, 2020
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    $995

Register for Interest-Based Bargaining Strategies and Structures

Register for Interest-Based Bargaining Strategies and Structures

Preparation for Collective Bargaining

Learn a step-by-step process on preparing for bargaining including aligning organizational, labor and bargaining strategies and developing managment and union goals, and preparing for the bargaining table. An in-class project includes preparing and delivering a presentation to management to obtain bargaining mandate.


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    Oct 21 - 30, 2020
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    $1495

Register for Preparation for Collective Bargaining

Register for Preparation for Collective Bargaining

Advanced Negotiations Strategies and Techniques

Through a series of interactive simulations, participants learn about the conflicting motivations to compete and cooperate in negotiations. The goal is to change the way you think about and approach negotiations, and practice a variety of approaches to understand how their effectiveness varies by situation.

Dates for online sessions will be posted as soon as they are available.


Learn more about Advanced Negotiations Strategies and Techniques

Learn more about Advanced Negotiations Strategies and Techniques

Negotiating with Difficult People

Learn key strategic and tactical choices in negotiating with irrational, narcissistic people. Drawing on techniques used by hostage negotiators, participants practice behavioral and communication techniques designed to redirect resistance. Techniques can be used in dealing with difficult people in everyday work like as well as in formal negotiations.


Dates for online sessions will be posted as soon as they are available.


Learn more about Negotiating with Difficult People

Learn more about Negotiating with Difficult People

Costing Out a Contract (online)

This is a practical, how-to-workshop to give union negotiators and bargaining committee members the skills they need to prepare for contract negotiations. This online workshop is part of the four-course Labor Leadership Skills Certificate and participants do not have to be online at a specific time.


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    Nov 2 - 22, 2020
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    $199

Register for Costing Out a Contract (online)

Register for Costing Out a Contract (online)

Effective Collective Bargaining and Simulation

Participants learn  how to develop a negotiating strategy and at-the-table best practices.  Program includes a full-day collective bargaining simulation in which participants negotiate in a small group setting against experienced labor relations professionals with ample opportunity for ongoing, real-time feedback and discussion.


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    Nov 4 - 20, 2020
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    $2195

Register for Effective Collective Bargaining and Simulation

Register for Effective Collective Bargaining and Simulation

Effective Communication (online)

For anyone who wants to improve oral presentation skills and overcome reluctance to speak in public and gain tools for more effective presentations. This online workshop is part of the four-course Labor Leadership Skills Certificate Program and participants do not have to be online at a specific time.


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    Dec 1 - 21, 2020
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    $199

Register for Effective Communication (online)

Register for Effective Communication (online)

Advanced Compensation and Costing

Learn how to link compensation and benefits strategy to labor and bargaining strategy. Participants practice creating a collective bargaining cost sheet on economic and non-economic proposals and adjusts it based on the negotiations. Learn the implications of various decisions and practices using data to answer bargaining questions.


Dates for online sessions will be posted as soon as they are available.


Learn more about Advanced Compensation and Costing

Learn more about Advanced Compensation and Costing

Agreement Writing

Individuals draft and analyze their own collective bargaining agreement language in context of a negotiation are invited to attend this workshop. Participants learn to write clear and succinct contract language while developing an understanding of how negotiations impact agreement language and vice versa.


Dates for online sessions will be posted as soon as they are available.


Learn more about Agreement Writing

Learn more about Agreement Writing