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Learn how to diagnose and manage conflict in a unionized setting from case studies from current workplaces and other participants. Explore the current drivers of conflict in the workplace and how a unionized setting creates challenges and provides opportunities. Distinguish between traditional and innovative mechanisms to resolve conflict among management, the union, and employees.
Key Course Takeaways
- Current state of labor-management conflict, topics, and drivers
- Learning how to identify root causes of conflict in the workplace
- Examining the role of the grievance and arbitration system in resolving workplace conflict; what it can do and what it can’t.
- Understanding the full spectrum of conflict resolution processes, including how to choose and apply
- Why and how to operate innovative workplace conflict-collaboration systems, including workplace dialogue committees, labor-management committees, and partnerships.
- Work together to identify, scope, and brainstorm strategies for addressing workplace conflict through role-playing and guided discussions.
Special feature: a simulation that highlights the critical breakdowns that occur during workplace conflict and key steps to a beneficial solution.
Who Should Enroll
- Labor relations professionals, including management and union representatives
- Human resource personnel responsible for administering the CBA and the ongoing relationship with the union
- Managers and supervisors operating in a union environment
- Attorneys representing management and unions in labor relations matters