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Conflict Resolution

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These courses and certificates train people to actively solve problems – designing resilient systems for their organizations to address conflict.

Overview

A deep, practical understanding of conflict management can position you uniquely within your enterprise. Managed well, conflict can be a source of creativity and innovation in the workplace.

It’s part of our mission to bring all stakeholders to the table in decision-making processes, giving us a unique perspective on conflict in the workplace. Over our 75 year history we have built the leading faculty studying workplace issues, so our professional programs use world-class research as their foundation. Our instructors and program directors collaborate with industry leaders to build real time examples and experience into the programs.

Upcoming Courses

Diversity, Equity, and Cross-Cultural Approaches to Conflict Engagement

Examine the roles culture and diversity play in conflict and conflict resolution. Participants will learn to understand how differences are perceived in conflict exchanges. Activities focus on cross-cultural communication techniques to enhance conflict resolution. Dispute resolution methods, perception process and attribution theory are key discussion points.

Dates for online sessions will be posted as soon as they are available.


Learn more about Diversity, Equity, and Cross-Cultural Approaches to Conflict Engagement

Learn more about Diversity, Equity, and Cross-Cultural Approaches to Conflict Engagement

Facilitating Conflict: Collaborative Problem Solving

Learn techniques, tools, processes and skills for facilitating conflict using a collaborative problem solving approach for resolving one-on-one conflicts. Topics and tools focus on problem solving, listening and messaging skills, conflict styles, neutral issue statements, de-escalating emotions, developing options, facilitating and gaining commitment.

Dates for online sessions will be posted as soon as they are available.


Learn more about Facilitating Conflict: Collaborative Problem Solving

Learn more about Facilitating Conflict: Collaborative Problem Solving