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Conflict Resolution

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These courses and certificates train people to actively solve problems – designing resilient systems for their organizations to address conflict.

Overview

A deep, practical understanding of conflict management can position you uniquely within your enterprise. Managed well, conflict can be a source of creativity and innovation in the workplace.

It’s part of our mission to bring all stakeholders to the table in decision-making processes, giving us a unique perspective on conflict in the workplace. Over our 75 year history we have built the leading faculty studying workplace issues, so our professional programs use world-class research as their foundation. Our instructors and program directors collaborate with industry leaders to build real time examples and experience into the programs.

Upcoming Courses

Cross-Cultural Issues in Conflict

Examine the roles culture and diversity play in conflict and conflict resolution. Participants will learn to understand how differences are perceived in conflict exchanges. Activities focus on cross-cultural communication techniques to enhance conflict resolution. Dispute resolution methods, perception process and attribution theory are key discussion points.

Online

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    Feb 2 - 4, 2021
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    $1495

Register for Cross-Cultural Issues in Conflict

Register for Cross-Cultural Issues in Conflict

Negotiation Skills for the Workplace

Through role-plays and simulations, gain insight into your own negotiation biases, weaknesses and strengths, and build negotiation confidence and competency. Participants learn how to plan a negotiation strategy and practice communication skills necessary to showcase underlying needs and interests. Positional and interest-based negotiation skills are explored.


Online

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    Apr 7 - 8, 2021
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    $1495

Register for Negotiation Skills for the Workplace

Register for Negotiation Skills for the Workplace

Facilitating Conflict: Collaborative Problem Solving

Learn techniques, tools, processes and skills for facilitating conflict using a collaborative problem solving approach for resolving one-on-one conflicts. Topics and tools focus on problem solving, listening and messaging skills, conflict styles, neutral issue statements, de-escalating emotions, developing options, facilitating and gaining commitment.

Online

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    Apr 13 - 15, 2021
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    $1595

Register for Facilitating Conflict: Collaborative Problem Solving

Register for Facilitating Conflict: Collaborative Problem Solving