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Conflict Resolution

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These courses and certificates train people to actively solve problems – designing resilient systems for their organizations to address conflict.

Overview

A deep, practical understanding of conflict management can position you uniquely within your enterprise. Managed well, conflict can be a source of creativity and innovation in the workplace.

We have a unique perspective on conflict in the workplace. It’s part of our mission to bring together all sides in decision-making processes. Our 75-year experience in building empathy has given us the world’s leading faculty studying workplace issues, so our professional programs use world-class research as their foundation. Our instructors and program directors collaborate with industry leaders to build real-world experience into the programs. 

Upcoming Courses

Facilitating Conflict: Collaborative Problem Solving

HR, ER, LR Professionals and Managers will learn techniques, tools, processes and skills for collaborative problem solving and a facilitative approach for resolving one-on-one conflicts. Topics and tools focus on problem solving, listening and messaging skills, conflict styles, neutral issue statements, de-escalating emotions, developing options, facilitating and gaining commitment.


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    Jul 21 - 23, 2020
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    $1595

Register for Facilitating Conflict: Collaborative Problem Solving

Register for Facilitating Conflict: Collaborative Problem Solving

Fundamental Negotiation Skills

Through a series of role-plays and simulations, gain insight into your own negotiation biases, weaknesses, and strengths, and build negotiation confidence and competency. Participants learn how to plan a negotiation strategy and practice the communication skills necessary to showcase underlying needs and interests. Positional and interest-based negotiation skills are explored.


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    Oct 7 - 8, 2020
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    $1495

Register for Fundamental Negotiation Skills

Register for Fundamental Negotiation Skills

Mediation Skills for Managers

This workshop focuses on applying various meditation concepts and principles to help others resolve everyday workplace conflict by building on the managerial skills needed to guide conflicts to a mutually acceptable resolution. Participants will practice various mediation techniques while learning about their own preferred mediation style through a self- assessment.


Dates for online sessions will be posted as soon as they are available.


Learn more about Mediation Skills for Managers

Learn more about Mediation Skills for Managers

Cross-Cultural Issues in Conflict

Examine the roles culture and diversity play in conflict and conflict resolution. Participants will learn to understand how differences are perceived in conflict exchanges. Activities focus on cross-cultural communication techniques to enhance conflict resolution. Dispute resolution methods, perception process and attribution theory are key discussion points.
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    Oct 13 - 15, 2020
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    $1495

Register for Cross-Cultural Issues in Conflict

Register for Cross-Cultural Issues in Conflict

Interest-Based Bargaining Strategies and Structures

IBB teaches participants how to frame negotiation as joint problem-solving to resolve each party's underlying issues, needs, and concerns. This interactive workshop provides a systematic process for putting IBB principles into practice in collective bargaining and grievance handling to generate creative options to solve tough issues and problems.


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    Oct 16, 2020
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    $995

Register for Interest-Based Bargaining Strategies and Structures

Register for Interest-Based Bargaining Strategies and Structures

Advanced Negotiations Strategies and Techniques

Through a series of interactive simulations, participants learn about the conflicting motivations to compete and cooperate in negotiations. The goal is to change the way you think about and approach negotiations, and practice a variety of approaches to understand how their effectiveness varies by situation.

Dates for online sessions will be posted as soon as they are available.


Learn more about Advanced Negotiations Strategies and Techniques

Learn more about Advanced Negotiations Strategies and Techniques

The Employment Law Mediator Training

Intensive 4.5 half-day training program that equips participants. Help participants practice the skills to facilitate the process; CLE accredited.


Dates for online sessions will be posted as soon as they are available.


Learn more about The Employment Law Mediator Training

Learn more about The Employment Law Mediator Training

Negotiating with Difficult People

Learn key strategic and tactical choices in negotiating with irrational, narcissistic people. Drawing on techniques used by hostage negotiators, participants practice behavioral and communication techniques designed to redirect resistance. Techniques can be used in dealing with difficult people in everyday work like as well as in formal negotiations.


Dates for online sessions will be posted as soon as they are available.


Learn more about Negotiating with Difficult People

Learn more about Negotiating with Difficult People

Conflict Resolution in the Workplace

Using your own workplace situations and simulations, participants will learn to diagnose conflict. Learn about the levels of workplace conflict and how to prioritize conflict resolution by frequency and organizational impact. Participants will learn to understand others’ reaction to conflict and the different resolution approaches than can be employed. 
 


Dates for online sessions will be posted as soon as they are available.


Learn more about Conflict Resolution in the Workplace

Learn more about Conflict Resolution in the Workplace

Resolving Conflict

HR and Managers will gain insights about their own and other styles for handling conflict. Learn key approaches for enhancing individual/group conflict resolution effectiveness. Practice developing strategies, techniques and skills including how to anticipate sources of conflict and for dealing with angry situations. Leave with tools for managing conflict.

Dates for online sessions will be posted as soon as they are available.


Learn more about Resolving Conflict

Learn more about Resolving Conflict

Managing Difficult and Heated Conversations

In this highly interactive, practice-based workshop, participants strategize and conduct challenging conversations. Role-plays address techniques for de-escalation and managing emotional exchanges. Techniques include creating personal emotional boundaries while supporting constructive conversation.

Dates for online sessions will be posted as soon as they are available.


Learn more about Managing Difficult and Heated Conversations

Learn more about Managing Difficult and Heated Conversations