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Conflict Resolution

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These courses and certificates train people to actively solve problems – designing resilient systems for their organizations to address conflict.

Overview

A deep, practical understanding of conflict management can position you uniquely within your enterprise. Managed well, conflict can be a source of creativity and innovation in the workplace.

It’s part of our mission to bring all stakeholders to the table in decision-making processes, giving us a unique perspective on conflict in the workplace. Over our 75 year history we have built the leading faculty studying workplace issues, so our professional programs use world-class research as their foundation. Our instructors and program directors collaborate with industry leaders to build real time examples and experience into the programs.

Upcoming Courses

Negotiation Skills for the Workplace

Through role-plays and simulations, gain insight into your own negotiation biases, weaknesses and strengths, and build negotiation confidence and competency. Participants learn how to plan a negotiation strategy and practice communication skills necessary to showcase underlying needs and interests. Positional and interest-based negotiation skills are explored.


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    Mar 30 - 31, 2023
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    In-Person
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    $1495
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    New York, NY


Register for Negotiation Skills for the Workplace

Register for Negotiation Skills for the Workplace

Conflict in a Union Environment

Learn practical approaches of how to diagnose and address this conflict and build a strong and productive relationship. Key focus is on the roles of union representatives and supervisors, rules and norms of a unionized environment, pre-discipline, just cause, communication skills and problem-solving applied to labor-management meetings.
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    May 8 - 10, 2023
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    In-Person
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    $1995
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    New York, NY


Register for Conflict in a Union Environment

Register for Conflict in a Union Environment

Facilitating Conflict: Collaborative Problem Solving

Learn techniques, tools, processes and skills for facilitating conflict using a collaborative problem solving approach for resolving one-on-one conflicts. Topics and tools focus on problem solving, listening and messaging skills, conflict styles, neutral issue statements, de-escalating emotions, developing options, facilitating and gaining commitment.
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    Jun 7 - 8, 2023
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    In-Person
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    $1595
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    New York, NY


Register for Facilitating Conflict: Collaborative Problem Solving

Register for Facilitating Conflict: Collaborative Problem Solving

Advanced Negotiations Strategies and Techniques

Through a series of interactive simulations, participants learn about the conflicting motivations to compete and cooperate in negotiations. The goal is to change the way you think about and approach negotiations, and practice a variety of approaches to understand how their effectiveness varies by situation.
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    Jun 12 - 14, 2023
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    In-Person
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    $2195
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    New York, NY


Register for Advanced Negotiations Strategies and Techniques

Register for Advanced Negotiations Strategies and Techniques

Negotiating with Difficult People

Learn key strategic and tactical choices in negotiating with irrational, narcissistic people. Drawing on techniques used by hostage negotiators, participants practice behavioral and communication techniques designed to redirect resistance. Techniques can be used in dealing with difficult people in everyday work like as well as in formal negotiations.


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    Jun 15 - 16, 2023
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    In-Person
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    $1495
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    New York, NY


Register for Negotiating with Difficult People

Register for Negotiating with Difficult People

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