Professional Education

Ready to make a difference in your union, organization or company? Earn your certificate and build essential leadership, negotiation and communication skills with convenient and flexible online courses. This certificate program is an affordable and rapid-results educational experience that provides skills essential to success in your organization.

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Register for Labor Leadership Skills Certificate Program - Online

This is a practical, how-to-workshop to give union negotiators and bargaining committee members the skills they need to prepare for contract negotiations. This online workshop is part of the four-course Labor Leadership Skills Certificate and participants do not have to be online at a specific time.

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Register for Costing Out a Contract (online)

A full and fair investigation of alleged employee misconduct is a critical component of due process. It is therefore essential that you use the available tools and techniques when conducting an investigation.

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Register for Investigations in a Union Environment

A unionizing workplace profoundly impacts managing behavior and performance. Navigate “just cause,” the role of union representation, disciplinary grievances and arbitrations. Simulate the critical breakdowns during workplace conflict and discover steps to a solution.

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Register for Performance Management in a Union Environment

This interactive course teaches how to analyze grievances and conduct grievance meetings with an eye towards fact-finding and resolution. Learn the basics of how arbitration works with the goal of being a more effective representative during the hearing.

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Register for Grievance and Arbitration Handling

Step into the role of lead negotiator and guide your team through every phase of collective bargaining—from strategy development to opening proposals to closing the deal.

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Register for Collective Bargaining Practice Session

For anyone who wants to improve oral presentation skills and overcome reluctance to speak in public and gain tools for more effective presentations. This online workshop is part of the four-course Labor Leadership Skills Certificate Program and participants do not have to be online at a specific time.

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Register for Effective Communication (online)

Performance enabling organizational design is both an art, and a science. Today’s HR practitioners are expected to hone consulting and analytical skills and strike a balance between a facilitative and expert role to create alignment between components of the organization and the organization’s strategic goals. Change usually has organization design implications, and organization design inevitably results in change.

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Register for Organization Design and Enabling Change

Through a series of interactive simulations, participants learn about the conflicting motivations to compete and cooperate in negotiations. The goal is to change the way you think about and approach negotiations, and practice a variety of approaches to understand how their effectiveness varies by situation.

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Register for Advanced Negotiations Strategies and Techniques

Examine the responsibilities and proactive initiatives that guide ER professionals. Learn techniques for conducting effective conversations, making ER decisions and managing performance issues. Practice coaching, counseling, progressive discipline strategies, working styles and communication skills, including effective ways to phrase language. Leave with extensive tools and guides to apply at work.

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Register for Advanced Effective Employee Relations

Learn techniques, tools, processes and skills for facilitating conflict using a collaborative problem solving approach for resolving one-on-one conflicts. Topics and tools focus on problem solving, listening and messaging skills, conflict styles, neutral issue statements, de-escalating emotions, developing options, facilitating and gaining commitment.

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Register for Advanced Facilitating Conflict: Collaborative Problem Solving

Learn key strategic and tactical choices in negotiating with irrational, narcissistic people. Drawing on techniques used by hostage negotiators, participants practice behavioral and communication techniques designed to redirect resistance. Techniques can be used in dealing with difficult people in everyday work like as well as in formal negotiations.

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Register for Negotiating with Difficult People

It is critical that managers at unions and social justice organizations receive training to become effective leaders and make the best use of limited resources. Participants learn techniques for helping their staff succeed and respond appropriately to common issues while honoring the values of the labor movement.

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Register for Managing with Labor's Values - Buffalo Area

This course explores how a competitive, self-interested view of society has led to a system of laws, rules, and institutions that reliably produces massive levels of inequality and reinforces an “us versus them” mentality between members of different social groups.

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Register for Labor and the American Economy

Labor History can be understood from the perspectives of both union history and the social, cultural, and political life of workers. Here we explore not only union organizing, collective bargaining, and labor legislation, but also what workers thought, how they work and lived, and their impact on the larger society.

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Register for Labor History