Professional Education

Strategic Grievance Handling

Approach the grievance and arbitration process as an opportunity to advance organizational strategy, goals, and objectives while improving relationships within the organization. Participants learn how to mediate disputes between and among managers, supervisors, employees, and union representatives make strategic choices within the grievance process while improving labor-management relations.

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Online

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Human Resources and the Law

Learn best practices for understanding, identifying, preventing, and managing employee-related issues that have potential legal concerns. Gain up-to-date information on employment laws and court cases on employment practices. Use case scenarios to apply practical implications of those laws on policies and day-to-day operations.

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Online

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Effective Diversity and Inclusion Councils

Learn how to launch and revitalize D&I councils for successful impact in alignment with business strategy. Apply D&I council best practices to gain increased effectiveness, performance and contribution within an organization.

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Online

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Labor Leadership Skills Certificate Program - Online

Ready to make a difference in your union, organization, or company? Earn your certificate and build essential leadership, negotiation and communication skills with convenient and flexible online courses. The Labor Leadership Skills certificate program is an affordable and rapid-results educational experience that provides skills essential to success in your organization.

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Online

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Costing Out a Contract (online)

This is a practical, how-to-workshop to give union negotiators and bargaining committee members the skills they need to prepare for contract negotiations. This online workshop is part of the four-course Labor Leadership Skills Certificate and participants do not have to be online at a specific time.

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Online

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Leading Change

Learn to artfully inspire your people and motivate them to change by meeting them where they are with a fully realized, articulated vision for the future and concrete actionable steps to get there. This workshop offers a self-assessment, a method to navigate real-world scenarios and a personal action plan.

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Online

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Becoming a Mediator: The Business Plan

This program helps emerging or established neutrals to build a business plan to successfully launch or enhance an ADR neutral career. Explore the nature of self-employment and how to broaden practice areas and increase market potential.

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Online

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Facilitating Conflict: Collaborative Problem Solving

Learn techniques, tools, processes and skills for facilitating conflict using a collaborative problem solving approach for resolving one-on-one conflicts. Topics and tools focus on problem solving, listening and messaging skills, conflict styles, neutral issue statements, de-escalating emotions, developing options, facilitating and gaining commitment.

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Online

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Effective Collective Bargaining and Simulation

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Online

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Competencies to Advance Diversity and Inclusion Strategies

Assess D&I competencies that drive business imperatives to ensure alignment with vision and mission. Learn strategies of successful organizations and practice relevant skills for engaging employees. Leave with techniques to improve individual contribution and an action plan to revitalize and sustain D&I initiatives at the organization.

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Online

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Harassment Prevention in the Workplace

Examine current legal and policy concerns and best practices related to preventing harassment and retaliation. Learn HR, managers and employee approaches for responding to inappropriate behaviors. Practice prevention strategies for creating a respectful workplace including providing individual feedback. Review requirements for training and explore preventive training options beyond legal standards.

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Online

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Effectiveness in Arbitration

Led by experienced arbitrators and advocates, this workshop teaches how to advocate at arbitration for those preparing, presenting, or assisting in the case. A full-day arbitration simulation allows participants to practice developing a position, using evidence and proof to support position, examine witnesses, and introduce documents.

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Online

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Emotional Intelligence: An Edge for Leaders

Emotional Intelligence (EI) is the ability to harness emotions in sensing, understanding and responding adeptly to social cues in the surrounding environment. Measure your current EI level and receive coaching to improve it. Learn to use your EI to interact with others, solve problems and achieve higher performance.

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Online

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Diversity and Inclusion Education and Training

Enhance critical skills for designing and implementing D&I learning and development. Acquire knowledge and tools to ensure management and employees understand the value of D&I and gain experience for raising awareness to change behavior. Build on techniques, models and ideas designed to drive messages and sustain key learnings.

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Online

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Bridging the Generation Gap: Communicating Effectively in a Multi-Generational Workforce

Communicate effectively and respectfully in a multi-generational workplace while leveraging differences to build stronger work relationships. Understand why generational differences exist and prepare to change your mindset to use new ways of communicating with others. Learn to avoid making age-based assumptions that diminish both respect and trust.

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Online

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