Skip to main content

Steward Training: Problem-Solving in the Workplace (online)

Course Number
OLLB112

This tools-building workshop emphasizes the rights of stewards/committee persons in resolving disputes in the workplace. Participants will learn how to protect the grievance process, the equality principle, and how to simplify grievance writing. This online workshop is part of the four-course Labor Leadership Skills Certificate Program.

Choose your Class

Effective March 16, 2020, the educational programs scheduled to be delivered at our New York City facility will be moved to virtual delivery, where possible, or rescheduled. For those programs that do not lend themselves to a distance-education format, we will postpone them until we receive guidance from the University and public health officials that it is safe to hold those programs in-person. Please contact ilrcustomerservice@cornell.edu with any questions. We will provide updates as they become available from the University.

Schedule & Details

Course

This tools-building workshop emphasizes the rights of stewards/committee persons in resolving disputes in the workplace.  The right to information, the duty of fair representation, and member’s right to representation of their Weingarten rights will be covered.  Participants will learn how to protect the grievance process, the equality principle, the seven tests of just cause, and how to simplify grievance writing.

Key Topics

  • Basics of labor law
  • Sound grievance procedures
  • The investigation
  • Writing the grievance

Approach and Features
This asynchronous online workshop utilizes role plays, group discussions and a mock grievance meeting. Participants can access the website 24 hours a day seven days a week for twenty one days when it is convenient for them.  Participants do not have to be online on a specific date or time.  Participants must log in on at least 6 different days over the three weeks to allow interaction with others in the workshop.  Participants are given a variety of scenarios and situations and decide how they would best handle the situation.

Benefits to You and Your Organization
Participants benefit from examples and determine best practices from various unions and sectors.  Participants can build their confidence and skill level in a safe environment and gain feedback on their approach.

This workshop is part of the four-course Labor Leadership Skills Certificate Program, that also includes Costing Out a Contract, Basic Negotiation Skills, Steward Training and Effective Communication. Sign up for all four courses at a discounted rate of $597 (a $796 value) to earn your Labor Leadership Skills Certificate →

Customized Delivery

Schedule this program for your organization.

Get Updates

Sign up for notification of new workshop dates.

Have Questions?

This course is part of this certificate

Online Communications and Zoom Presentation Skills

The objective of this course is to teach communication skills needed at all levels of leadership in the local union. Key topics include: Online communications as a union building strategy; developing online classes using Canvas/presentations using Zoom or PowerPoint; public speaking; effective Zoom or Digital meetings; developing media strategies.
  • Circle with checkmark Icon
    Jun 22 - Aug 15, 2020
  • Circle with checkmark Icon
    $625

Register for Online Communications and Zoom Presentation Skills

See more dates and locations for Online Communications and Zoom Presentation Skills

Effective Communication (online)

For anyone who wants to improve oral presentation skills and overcome reluctance to speak in public and gain tools for more effective presentations. This online workshop is part of the four-course Labor Leadership Skills Certificate Program and participants do not have to be online at a specific time.


  • Circle with checkmark Icon
    Jun 1 - 21, 2020
  • Circle with checkmark Icon
    $199


Register for Effective Communication (online)

See more dates and locations for Effective Communication (online)

The U.S. Worker and Global Industrial Relations

This class is designed to provide union members, officers, and staff with working knowledge of the operations and impact of corporate globalization both in specific local situations (ie, the threatened relocation of a plant), global capital flows, and the shaping of the increasingly unequal US economy.


Register for The U.S. Worker and Global Industrial Relations

See more dates and locations for The U.S. Worker and Global Industrial Relations