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Effective March 16, 2020, the educational programs scheduled to be delivered at our New York City facility will be moved to virtual delivery, where possible, or rescheduled. For those programs that do not lend themselves to a distance-education format, we will postpone them until we receive guidance from the University and public health officials that it is safe to hold those programs in-person. Please contact email@example.com with any questions. We will provide updates as they become available from the University.
Schedule & Details
Negotiation can be an important tool for rational, problem-solving, where each side is encouraged to “separate the people from the problem.” But what if the people are the problem? This course teaches the key strategic and tactical process and behavioral choices that separate rational problem solving and rational competitive bargaining from negotiating with the irrational, violent and narcissistic in the workplace.
Drawing on the techniques used by hostage negotiators, suicide and crises interveners and international peace-makers, this interactive course gives participants many opportunities to practice the behavioral and communication techniques necessary to deal with:
- Hardball competitive tactics
- Manipulating ego maniacs and narcissists
- Tribal politics and the “us/other” mindset
- Liars and manipulators
- Extreme emotional and crisis situations
Key emphasis is placed on how these techniques can be used in dealing with difficult people in everyday work life as well as in formal negotiations. This course is a part of the Advanced Collective Bargaining Certificate.