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Negotiation can be an important tool for rational, problem-solving, where each side is encouraged to “separate the people from the problem.” But what if the people are the problem? This course teaches the key strategic and tactical process and behavioral choices that separate rational problem solving and rational competitive bargaining from negotiating with the irrational, violent and narcissistic in the workplace.
Drawing on the techniques used by hostage negotiators, suicide and crises interveners and international peace-makers, this interactive course gives participants many opportunities to practice the behavioral and communication techniques necessary to deal with:
- Hardball competitive tactics
- Manipulating ego maniacs and narcissists
- Tribal politics and the “us/other” mindset
- Liars and manipulators
- Extreme emotional and crisis situations
Key emphasis is placed on how these techniques can be used in dealing with difficult people in everyday work life as well as in formal negotiations. This course is a part of the Advanced Collective Bargaining Certificate.