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Decipher the dynamics of Grievance and Arbitration - a process integral to unionized environments. This interactive course equips you with skills to analyze grievances, lead grievance meetings, and support your organization’s arbitration advocate effectively. Learn grievance best practices through case analysis and resolution discussions. Explore arbitration via the key aspects of the support role, including how to collect the necessary evidence and present that evidence as a witness at arbitration.  

Key Course Takeaways

  • Prepare and present grievance cases, including assessing case strength and developing case theories. Understand rules of evidence while leveraging evidence and testimony to support case theories. Confidently identify and support witnesses for direct and cross-examination. 
  • Delve into investigation principles, including workplace practices and behavior and fact-based grievance resolution. Understand the basic rules of evidence and learn what needs go into supporting a case.
  • Understand the role of labor relations in the grievance process
  • Pick up the nuances of arbitration processes. Equip yourself to support representatives during hearings.

Who Should Enroll

  • Union leaders
  • HR and labor relations professionals
  • Attorneys
  • Managers and executives working in a union environment

    Supervisor Justification Letter

    Download and complete this justification letter to make a case for funding your professional development with Cornell.


Instructor Icon
Michael J Herron
Instructor Icon
Sierra Jorgensen
Instructor Icon
Michael J Herron
Instructor Icon
Sierra Jorgensen

Customized Delivery

Schedule this program for your organization.

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This course is part of this certificate