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The Grievance and Arbitration process is one of the key and unique aspects of a unionized environment.  This interactive course teaches how to analyze grievances and conduct grievance meetings with an eye towards fact-finding and resolution. Next learn the basics of how arbitration works with the goal of being a more effective representative during the hearing.  

Key Course Takeaways

  • Make strategic choices within the grievance process
  • Analyze grievances to explore strategic options
  • Investigate workplace practices and behavior
  • Promote effective conflict management at all levels of the organization
  • Improve labor-management relations
  • Strategically prepare and present a grievance case
  • How to assess the strength of your case
  • Developing a theory of the case
  • Rules of evidence
  • How evidence and testimony support the theory of your case
  • Identifying and preparing witnesses testifying to support the case theory
  • Direct examination and cross-examination
  • Understanding important evidentiary concepts

Who Should Enroll

  • Union leaders
  • HR and labor relations professionals
  • Attorneys
  • Managers and executives working in a union environment


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Michael J Herron
Instructor Icon
Sierra Jorgensen

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This course is part of this certificate