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The Grievance and Arbitration process is one of the key and unique aspects of a unionized environment. This interactive course teaches how to analyze grievances and conduct grievance meetings with an eye towards fact-finding and resolution. Next learn the basics of how arbitration works with the goal of being a more effective representative during the hearing.
Key Course Takeaways
- Make strategic choices within the grievance process
- Analyze grievances to explore strategic options
- Investigate workplace practices and behavior
- Promote effective conflict management at all levels of the organization
- Improve labor-management relations
- Strategically prepare and present a grievance case
- How to assess the strength of your case
- Developing a theory of the case
- Rules of evidence
- How evidence and testimony support the theory of your case
- Identifying and preparing witnesses testifying to support the case theory
- Direct examination and cross-examination
- Understanding important evidentiary concepts
Who Should Enroll
- Union leaders
- HR and labor relations professionals
- Attorneys
- Managers and executives working in a union environment