Employee Relations

Facilitating Conflict: Collaborative Problem Solving

HR, ER, LR Professionals and Managers will learn techniques, tools, processes and skills for collaborative problem solving and a facilitative approach for resolving one-on-one conflicts. Topics and tools focus on problem solving, listening and messaging skills, conflict styles, neutral issue statements, de-escalating emotions, developing options, facilitating and gaining commitment.

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Effective Employee Relations

Examine the responsibilities and proactive initiatives that guide ER professionals. Learn techniques for conducting effective conversations, making ER decisions and managing performance issues. Practice coaching, counseling, progressive discipline strategies, working styles and communication skills,including effective ways to phrase language. Leave with extensive tools and guides to apply at work.

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Mediation Skills for Managers

This workshop focuses on applying various meditation concepts and principles to help others resolve everyday workplace conflict by building on the managerial skills needed to guide conflicts to a mutually acceptable resolution. Participants will practice various mediation techniques while learning about their own preferred mediation style through a self- assessment.

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Dates for online sessions will be posted as soon as they are available.

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Harassment Prevention in the Workplace

Examine current legal and policy concerns and best practices related to preventing harassment and retaliation. Learn HR, managers and employee approaches for responding to inappropriate behaviors. Practice prevention strategies for creating a respectful workplace. including providing individual feedback. Review requirements for training and explore preventive training options beyond legal standards.

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Internal Investigations: Part I

Obtain a step-by-step model for conducting fair and through investigations. Acquire skills knowledge from expert investigators. Using real employee complaints and role plays, participants will practice interviewing, policy and legal analysis and methods for gathering information. Receive extensive content on intake interview, planning/conducting the investigation and investigatory interviews.

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Dates for online sessions will be posted as soon as they are available.

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Internal Investigations Notetaking and Reports

Learn methods for capturing key information, maintaining documentation and writing fair, neutral and effective reports. Practice taking notes, developing documentation, avoiding advocacy language, addressing comparators/credibility and writing sound conclusions. Considerations include ethical issues and attorney/client privileges. Receive a report template that will uphold findings and withstand heightened scrutiny.

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Advanced Internal Investigations: Part II

Develop advanced skills and practical information for investigating complex situations and serious policy violations. Obtain feedback and skills from legal experts and internal investigators related to interviewing and investigation techniques, determining credibility, managing bias, reaching conclusions and implementing outcomes. This intensive class will further expand on the Part I model.

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Dates for online sessions will be posted as soon as they are available.

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