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Managing Difficult and Heated Conversations

Course Number
DR148
In this highly interactive, practice-based workshop, participants strategize and conduct challenging conversations. Role-plays address techniques for de-escalation and managing emotional exchanges. Techniques include creating personal emotional boundaries while supporting constructive conversation.

Choose your Class

Effective March 16, 2020, the educational programs scheduled to be delivered at our New York City facility will be moved to virtual delivery, where possible, or rescheduled. For those programs that do not lend themselves to a distance-education format, we will postpone them until we receive guidance from the University and public health officials that it is safe to hold those programs in-person. Please contact ilrcustomerservice@cornell.edu with any questions. We will provide updates as they become available from the University.

Schedule & Details

Course

Workplace conversations on difficult topics can easily become unproductive. This workshop teaches strategies for planning and having challenging conversations. Classroom simulations and role-plays address techniques for de-escalation and managing emotional exchanges

Outcomes

  • Build your skills to productively approach conflict
  • Learn how to prepare and practice having difficult conversations
  • Define next steps and follow-up needed after challenging conversations

Approach and Features

Managing Difficult and Heated Conversations  is a highly interactive, practice-based workshop. Participants will apply techniques through role playing and other live simulations. Techniques include creating personal emotional boundaries while supporting constructive conversation. 

Key Topics

  • Strategies for designing and faciliating conversations that maintain civility and foster positive outcomes
  • Intervention techniques for negative or destructive conversations
  • Tools to prevent conversation escalation and to shift the conversation dynamic

Customized Delivery

Schedule this program for your organization.

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This course is part of this certificate

Effective Collective Bargaining and Simulation

Participants learn  how to develop a negotiating strategy and at-the-table best practices.  Program includes a full-day collective bargaining simulation in which participants negotiate in a small group setting against experienced labor relations professionals with ample opportunity for ongoing, real-time feedback and discussion.


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    May 13 - 15, 2020
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    $2195
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    New York, NY



Register for Effective Collective Bargaining and Simulation

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Effective Collective Bargaining and Simulation

Participants learn  how to develop a negotiating strategy and at-the-table best practices.  Program includes a full-day collective bargaining simulation in which participants negotiate in a small group setting against experienced labor relations professionals with ample opportunity for ongoing, real-time feedback and discussion.


  • Circle with checkmark Icon
    May 13 - 15, 2020
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    $2195
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    New York, NY



Register for Effective Collective Bargaining and Simulation

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    Mar 30, 2020
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    $995
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    New York, NY



Register for Harassment Prevention in the Workplace

See more dates and locations for Harassment Prevention in the Workplace