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Advancing Global Employee Relations Skills

When the human resources group at one of the world’s largest software providers recognized an opportunity to increase its skills and capabilities to match the growing complexity and heightened sensitivity confronted by organizations, it faced a unique challenge: Its employee relations leadership sought to proactively respond to employee relations issues, including conducting internal investigations in a way that was consistent and accounted for the differences in customs, cultures, local policies and even local laws in different countries.

It was a complex undertaking to say the least, but it is the type of challenge that required Susan W. Brecher’s expertise. Brecher, Director of Employee Relations at the Scheinman Institute, led the company’s human resource professionals through a series of face-to-face trainings in employee relations and internal investigations on three continents – in North America, Europe and Asia.

The Institute’s training set this global technology company’s HR team on the right path to further develop its processes for colleagues to communicate and collaborate, and to begin working through the delicate balance between business, global and local approaches to solving employee relations issues, which Brecher calls “creating commonality while recognizing differences.”

“Feedback from participants has been overwhelmingly positive – both in the content and facilitation of these learning events,” said a Senior Leader in employee relations at the firm. “We are focused on application learning and best practices. We take a ‘real-world’ approach to building practical skills that our HR managers can use in their day-to-day work.”

The Scheinman Institute’s success – and the reason 
it’s called in to work with some of the largest and most recognized organizations in the world – is that 
the Institute provides best practices, innovative, comprehensive and groundbreaking tools, as well as the practitioner expertise.