Merrick R Osborne

“Be as kind as you can, but if you can’t, that’s okay too,” said Merrick Osborne, summing up his conversation about his recent research finding that people are judged less harshly for retaliatory rudeness than for unprovoked rudeness.

Research into perceptions of incivility by Merrick Osborne, ILR assistant professor, is detailed in this article about people being more likely to forgive retaliatory rudeness than to forgive unprovoked rudeness.