Charting the Future: GenAI & HR

Overview

The Generative AI wave is here and the HR function at many CAHRS companies is at the center of it. This new technology has the potential to transform work and the workplace, creating both opportunities and challenges. This working group will explore how HR can harness AI to drive strategic value and help organizations navigate these changes.

Key Topics

Strategic Direction & Governance:

How can we improve communication, transparency, and scalability of AI initiatives within HR and across the broader organization to reduce duplication of efforts, enhance centralization, and ensure clear prioritization and discoverability of existing and planned projects?
What is the role of HR in driving GenAI adoption and change throughout the organization?
As we leverage AI in HR, what do we want our redesigned HR products to look like? What type of experience do we want to create for our employees and how do we want our employees to experience HR?

Implementation & Change Management:

What are best practices to protect and ensure the accuracy of our data?
What does the change management plan look like? Can we use the same change management playbook as for digital transformation, or is this something different entirely?
How are you introducing AI tools into existing HR processes without overwhelming teams?

Measurement & ROI:

What is the scorecard that executives and managers should use to assess organizational adoption and proficiency in AI?

Risks & Barriers:

What internal barriers, resistance or skepticism have you faced, and how did you address it?
What are the implications of AI for more human-centric HR? Will it erode empathy? What types of queries should trigger human involvement?
What are the non-negotiable guardrails at the HR-IT/Tech boundary? What guardrails need to be put into place as firms start to democratize agent development? Which credentialling gates are required before staff can author, deploy, or us certain agents?

Future Outlook:

Where do you see the biggest opportunities for AI in HR over the next 2–3 years?
How is your HR team preparing for future AI advancements within HR and across the enterprise (e.g., talent strategy, upskilling, new roles)?

Format

The target audience for this session is HR leadership and AI champions within HR.

In preparation for the meeting, please spend some time reflecting on your own personal experiences in the above areas. During the meeting, we’ll spend time talking about each of the areas as well as others that are identified through the course of our conversations together.

Also, we welcome your input. If there are other specific issues you would like to discuss, please send them prior to the session. We and our host, Colgate-Palmolive, look forward to seeing you in New York City on Tuesday, April 28th.

This working group will run from 8:30 AM to 2:00 PM with continental breakfast at 8:30, session start at 9:00 am and a working lunch. The session is free of charge to CAHRS partner firms, but participation is limited to no more than twenty-five attendees.