Training and Services

Learn how U.S. Labor Law impacts employer, union and employee authority, rights and responsibilities at the bargaining table and in day-to-day operations in the private and public sector in this interactive practice-based workshop.

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Register for Labor Law

Learn how Collective Bargaining Agreements are written, interpreted and enforced in this interactive, practice-based workshop.

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Register for Contract Interpretation

Through role-plays and simulations, gain insight into your own negotiation biases, weaknesses and strengths, and build negotiation confidence and competency. Participants learn how to plan a negotiation strategy and practice communication skills necessary to showcase underlying needs and interests. Positional and interest-based negotiation skills are explored.

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Register for Negotiation Skills for the Workplace

Learn a step-by-step process on preparing for bargaining including aligning organizational, labor and bargaining strategies and developing management and union goals, and preparing for the bargaining table. An in-class project includes preparing and delivering a presentation to management to obtain bargaining mandate.

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Register for Preparation for Collective Bargaining

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Register for Effective Collective Bargaining and Simulation

From the perspective of both the union and management, participants will practice how to develop a clear and effective theory of the case, create a proposed issue statement, identify and examine witnesses and present evidence.

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Register for Labor Arbitration Advocacy: Part I - Presenting Your Case

Cross examination is one of the most important but often poorly used parts of an advocate’s case.  Participants learn and practice the skills required to prepare and execute an effective cross, while identifying commonly made errors.  Participants practice cross-examination and receive coaching and feedback from experienced advocates and arbitrators.

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Register for Labor Arbitration Advocacy: Part II - Cross-Examination

This course gives collective bargainers the knowledge to think strategically and creatively about compensation, benefits and work rules and the skills necessary to cost out changes in the fast paced environment of a collective bargaining negotiation.

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Register for Compensation and Costing for Collective Bargaining

The ability to craft clear and enforceable contract and grievance-settlement language is paramount to ensure the intent and terms of the agreement are understood by all parties and the negotiated deal is upheld.

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Register for Agreement Writing for Labor Relations

A full and fair investigation of alleged employee misconduct is a critical component of due process. It is therefore essential that you use the available tools and techniques when conducting an investigation.

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Register for Investigations in a Union Environment

A unionizing workplace profoundly impacts managing behavior and performance. Navigate “just cause,” the role of union representation, disciplinary grievances and arbitrations. Simulate the critical breakdowns during workplace conflict and discover steps to a solution.

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Register for Performance Management in a Union Environment

This interactive course teaches how to analyze grievances and conduct grievance meetings with an eye towards fact-finding and resolution. Learn the basics of how arbitration works with the goal of being a more effective representative during the hearing.

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Register for Grievance and Arbitration Handling

Learn key strategic and tactical choices in negotiating with irrational, narcissistic people. Drawing on techniques used by hostage negotiators, participants practice behavioral and communication techniques designed to redirect resistance. Techniques can be used in dealing with difficult people in everyday work like as well as in formal negotiations.

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Register for Negotiating with Difficult People

Through a series of interactive simulations, participants learn about the conflicting motivations to compete and cooperate in negotiations. The goal is to change the way you think about and approach negotiations, and practice a variety of approaches to understand how their effectiveness varies by situation.

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Register for Advanced Negotiations Strategies and Techniques