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Ithaca Campus

National Conflict Resolution Service

Bringing Labor and Management Together — With Integrity, Expertise, and Public Purpose

Who We Are

The National Conflict Resolution Service (NCRS) is a nonprofit collaboration between the Cornell ILR School and the American Arbitration Association (AAA).

Our mission is to establish a trusted, national hub for high-quality labor dispute resolution, training, facilitation, and conflict management and prevention services — built on a foundation of neutrality, excellence, and public service values.

In response to an urgent need for professional, centralized labor-management services, NCRS brings together some of the most experienced mediators and practitioners in the nation — ensuring parties have access to trusted, effective support when it matters most.

Our Services Include:

  • Collective Bargaining Mediation
  • Facilitation of Collective Bargaining and other Workplace Conflicts
  • Labor-Management Committee Startup and Development
  • Conflict Management Assessment and Recommendations
  • Workforce Training to Support Conflict Management and Prevention
  • Strategic Planning Support
  • Professional Education for Union and Management Leaders
  • Certificate Programs for Neutrals and Advocates
  • Support for Improving Labor-Management Processes

Why NCRS?

  • Built on Excellence: Backed by the trusted reputations of Cornell ILR and AAA.
  • Neutral and Trusted: Committed to impartial, professional dispute resolution.
  • Nonprofit, Service-Driven: Structured to prioritize public good, not profit.
  • Supporting the Field: Amplifying independent mediator practice and expanding access to high-quality services nationally.
  • Investing in the Future: Mentoring and developing the next generation of labor-management services and neutrals.

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