Cornell University

Technology Services

146 Ives Hall, 607-255-5484

Managed Macintosh Support


Cornell Information Technologies has a product to support Macintosh computers that ILR Technology Services has implemented. The Software is installed by the user through an email that will be sent from ILR TS for a current Cornell owned Macintosh computer. For new orders this software will be installed by Tech.

The application is called "Self Service." It bundles all the necessary Cornell software in one location for you to easily install. There are also bundles to keep you computers secure such as virus protection, Identity Finder and the latest security updates to common software used, like Java, adobe flash. Most of which are required by Cornell Policy, http://www.dfa.cornell.edu/treasurer/policyoffice/policies/volumes/informationtech/infosecurity.cfm.

This application provides you a one stop shop, where all applications, including printers can be easily found and installed. For a current Cornell/ILR owned Macintosh computer you can install the software by clicking the link below.  Once you click on the link you will get the following screens: https://jss.it.cornell.edu/ilr/enroll?invitation=84776809514540878039348034783341195987.

Use your Cornell net ID and password to log in.

Macintosh

Macintosh

Macintosh


Open Finder or the LaunchPad and open the application called "Self Service."

Macintosh

Macintosh

 

Here are a few screen shots from the self-service application. Notice the different categories. Select the application you need and the program will install automatically. Most packages require you to reboot your computer after installation. Printers can also be easily installed and can be found under the printer category. This tool can also be used to update your computer with the latest software.

Macintosh

Macintosh

Most Sharp multifunction devices require you to enter your department code that you enter on the device when making copies. If you send a print job and it appears to have printed, but there is nothing in the tray, you probably need to enter in your code. Here are directions for doing that.


When you are in your application and select print, select the drop down menu and select "Job Handling."

Macintosh

 

Click on the authentication tab and enter your code in the user number:

Macintosh


 

You will need to enter this for each application you print in.


For additional FAQ's please visit the CIT website at: http://www.it.cornell.edu/services/desktop/faq.cfm.