Member Assistance Program (MAP)

A Member Assistance Program (MAP) is a peer facilitated, union based assistance program. The philosophy is that if a union member is having problems, than the people who are in the best position to offer help are there union brothers and sisters – people who know the job, the work environments, and also know the recovery process.

  • Co-workers mutually aid other troubled workers, simultaneously renewing the union.
  • They are also rooted in the core technology of EAPs, but are more flexible because they are peer based.

Emergence of MAPs

The original EAP model has changed because of:

  • Early labor-management conflict over job performance and constructive confrontation
  • Emergence of out-of-house EAP providers and self-referral
  • Punitive nature of drug testing
  • The War on Drugs and drug testing
  • Denial of services by managed care
  • Some unions have always provided peer-based referral and counseling services to members, like the AFL-CIO Community Services.

Fundamental components of MAPs

  • Peers use job performance as well as other mechanisms to identify troubled employees
  • Use constructive confrontation but intervene as allies rather than adversary
  • Advise peers on helping process
  • Link co-workers to community agencies
  • Link union to its environment
  • Focus on alcohol and drugs