Professional Work History:
Association of Professional Flight Attendants: President, 1977 - 1980; Vice President, 1976 - 1977; Railway Labor Act System Board of Adjustment, advocate, 1976 - 1992. National Transportation Safety Board: crash site investigator, 1978 - 1979. Transport Workers Union, Local 552: Business Agent, 1972 - 1976. American Airlines: 1969 - 2007
Dispute Resolution Experience
Over 35 years as an advocate and trainer in employment and contract disputes. Visiting lecturer, Dominican University, School of Business, on topics of discipline/discharge, mediation and arbitration, employment law in the international marketplace. Prepared and taught seminars, produced in-house training films on conflict resolution, diversity and EEO issues for American Airlines. Prepared and taught seminars for both American Airlines and APFA on effective discipline and discharge. Chief negotiator for three multi-million dollar contract disputes between APFA and American Airlines. Sole negotiator for American Airlines with HMS Customs, at London Heathrow Airport, re inbound lading of bonded materials.
Other Dispute Resolution Training
Cornell University: certificates in mediation and contract administration, EEO coursework, 2004 - 2007.
Association for Conflict Resolution - Greater New York Chapter NY State Dispute Resolution Association, Inc.
Certificates in mediation and contract administration, Cornell University, 2005 - 2007. Continuing education courses in Labor Law and dispute resolution: Los Angeles College, 1975; Cornell University, 1978; City University of New York, 1981. University of Oklahoma, 1966 - 1969.
Mr. Michael Kelliher, Mediator, National Mediation Board; Dominican University. Mkell1920@yahoo.com Ms. Sue Oliver, Senior Vice President, People Division, Wal-Mart. Sue.Oliver@wal-mart.com Mr. Ralph L. Richardi, Senior Vice President, Customer Service, American Airlines. Ralph.Richardi@aa.com Mr. Stephen Howell, Director, College of Inflight, JetBlue. Stephen.Howell@jetblue.com
Mediation: $100 per hour, 5 hour minimum. $100 per hour for any pre-mediation submission study time. Arbitration: $800 per day of hearing or any portion thereof. $100 per hour study/award preparation time. Fact Finding and Training: Please contact Ms. Knoop for discussion of project requirements. Postponement/cancellation fee: Mediation - $500; Arbitration - $800 per day, unless notice is received 14 days or more in advance of first scheduled date. Travel expenses/time: Actual expenses billed for meals, travel and lodging. Travel time outside of Manhattan billed at $100 per hour after the first hour. Overnight requirements trigger additional per diem day rate which replaces hourly travel fees.