Professional Work History:
2002- present Executive Director, Insight Employment Mediation, Phoenix, AZ Full-time neutral, and Executive Director of Insight Employment Mediation, a full-service workplace conflict consulting firm devoted to preventing and resolving employment and business conflicts through mediation, arbitration, training, neutral investigation, fact-finding and evaluation, and other forms of ADR. Training provided in mediation, conflict resolution skills, workplace communication, workplace liability avoidance, harassment and discrimination, ethics and conducting effective investigations. Frequent public speaker on mediation and related topics. ?Advanced Practitioner - Workplace Mediation?, and ?Advanced Practitioner ? Employment Arbitration?, Association for Conflict Resolution. ?Best Lawyers in America - Alternative Dispute Resolution? (2004-2006). Phoenix Business Journal, ?Who?s Who of Leading Lawyers? (2006). ?Top Lawyers in Phoenix?, ADR, Phoenix Magazine (2006). Independently retained as a mediator/arbitrator by counsel and various corporate and public entities. Serves or has served in the following capacities: Mediator, American Arbitration Association (Employment Panel); Equal Employment Opportunity Commission; Arizona Civil Rights Division; Bureau of Reclamation; Bureau of Land Management; Bureau of Indian Affairs; National Association of Securities Dealers; Arizona Association of Realtors; Justice Courts; State of Arizona; U.S. Air Force Hearing Officer, State of Arizona Personnel Board; Maricopa County Merit Commission; Phoenix Employment Relations Board; University of Arizona; Arizona State University; City of El Mirage; City of Williams; Gila Crossing Community School; Phoenix Civil Service Board Arbitrator, American Arbitration Association (Commercial/Employment Panel); National Association of Securities Dealers; U.S. District Court, Arizona Association of Realtors Judge Pro Tem, Superior Court of Arizona, Maricopa County Faculty, Ross-Lieberman Training Center, Arizona Employer?s Council, Arizona Governmental Training Service 2001-2002 Employment Mediation and Training Specialist, Out-of-Court Solutions, Phoenix, AZ Full-time neutral, involving similar work and service capacities as above. 1993-2001 Assistant City Attorney, City of Scottsdale, Arizona Practice concentrated in employment law and general civil litigation, negotiation and resolution of complex disputes and personnel matters. Certified ?Civil Treatment? trainer, for managers and employees. Instructed management on employment discrimination, ADA, FMLA, EEOC claims, grievances, and risk management issues. Represented city departments in Personnel Board Hearings. Legal advisor to Human Resource Systems, Risk Management, Scottsdale Police Department, and Tax Audit. 1998-1993 Partner, Horne, Kaplan and Bistrow, P.C., Phoenix, Arizona Practice concentrated in employment law, complex commercial and general civil litigation, administrative, construction and government contracting law, as well as personal injury and domestic relations. Significant trial experience in both tort and commercial cases. 1986-1988 Associate Attorney, Black, Robertshaw, Copple & Pozgay, Phoenix, Arizona Practice concentrated in insurance defense and general civil litigation. Significant trial experience, including arbitrations, superior court trials, federal court appearances and appeals. 1984-1986 Associate Attorney, O?Connor, Cavanagh, et. al., Phoenix, Arizona Practice concentrated in insurance defense litigation and trial work, including depositions, motions, settlement negotiations, research, trial preparation, and appearance in court. 1980 Congressional Intern, Office of Congressman Nicholas Mavroules Washington, D.C.
Dispute Resolution Experience
PUBLICATIONS ?Maximize Your Mediation? Arizona ADR Forum, December, 2004 ?Anatomy of a Mediation? Arizona ADR Forum, December, 2005 ?The A-List: Emotions in Mediation? Dispute Resolution Journal, April, 2006 SPEAKING ENGAGEMENTS/PRESENTATIONS ?Emotional Stages in Resolving Workplace Conflict Through Mediation? Arizona Employers? .Council, November 2006 ?Culture Based Behaviors: Clash Avoidance? SHRM State Conference, September 2006 ?How to Market a Mediation Practice,? Association for Conflict Resolution , September 2006 ?Appearing Before, Choosing, and Becoming a Mediator? State Bar Convention, June 2006 ?The A-List of Emotions in Mediation? State Bar, Labor & Employment Section, May, 2006 ?Avoiding Workplace Liability and Harassment & Discrimination,? Hacienda Builders April, 2006 ?Etiquette and Protocol in Mediation,? National Structured Settlement Trade Association, January 2006 ?Handling Employee Grievances and Complaints,? IPMA Spring Conference, April, 2006 ?Harassment and Discrimination,? City of Peoria, October, 2005 ..Panelist on Comparisons of Workplace, Family and Probate Mediation, AZ ACR, Sept. 2005 ?An Inside View of the EEOC?s Mediation Program,? State Human Resource ..Management(SHRM), 2005 ?Distinctions Between Mediations,? ACR, September, 2005 ?Starting Your Own Law-Related Business,? Women Mentoring Women, January and May 2005 ?Sexual Harassment and Discrimination,? First National Bank of Arizona, April 2005 ?Affirmative Action; What it is and What is Means to You.? First National Bank of Arizona, .April, 2005 ?Harassment and Discrimination Training,? Matador, August, 2005 ?Business Ethics: Harassment, Discrimination and Related Topics,? Mountain ..Telecommunications, Inc, 2004 ?Conflict Management 101,? IPMA-HR, October, 2004 ?On Leadership?A Seminar to Develop Your Leadership Skills,? Arizona Water Company, 2004 ?Mediation of Employment Disputes,? State Bar of Arizona, Bar Convention, June 2003 ?Factors to Consider in Valuing Your Case for Mediation,? State Bar labor and Employment ..Section, Spring, 2003 ?Improving Customer Service,? Arizona Water Company, 2002 ?Mediation and Other Forms of ADR,? State Human Resource Management (SHRM), 2002 ?Proactively Managing Workplace Disputes,? State Human Resource Management (SHRM), 2002 ?Conflict Resolution Process,? AZCOP, October, 2001 ?Avoiding Employment Liability: Best Practices,? ELPI, 2001 ?Conflict Resolution,? Training, City of Mesa, 2001
State Bar of Arizona Chair, ?ADR? Section (2003-2004); Vice-Chair 2002-2003 Member and CLE Speaker, Labor and Employment Section Former Board of Directors, Executive Council, Young Lawyers? Division Maricopa County Bar Association, Member of ADR section, Former Board of Directors, Young Lawyers? Division American Bar Association, Labor and Employment and ADR sections American Arbitration Association, Employment Advisory Board (Chair, 2006-2007) Arizona ACR ? founding member, Board of Directors Association for Conflict Resolution (ACR), Advanced Practitioner/Workplace Mediation, Advanced Practitioner/Employment Arbitration; member, Training Section Maricopa County ADR Association, past member, Board of Directors Valley of the Sun Human Resources Association International Personnel Managers Association, Arizona Chapter American Society for Training and Development, Arizona Chapter Employee Assistance Program Association ScottsdaleTraining and Rehabilitation Services, Advisory Board Scottsdale Leadership, former Board of Directors
1981-1984 J. D., with highest distinction, University of Arizona College of Law 1977-1981 B. A., with highest distinction, University of Denver - Psychology/Political Science
BUSINESS REFERENCES Judy Henkel Arizona State Personnel Board 1400 W. Washington Suite 280 Phoenix, AZ 85 602-542-3888 Pat Soria, Maricopa County Human Resources Dept. Maricopa County Merit Commission 301 W. Jefferson Suite 221 Phoenix, AZ 602- 506-3792 Kimberly Moore, Vice-President American Arbitration Association 3200 N. Central Suite 2100 Phoenix, AZ 85012 602-734-9333 Yvonne Gloria Johnson ADR Coordinator EEOC 3300 N. Central Ave. Suite 690 Phoenix, AZ 85012 602-640-5022 J. Mark Ogden, Esq. Littler, Mendelson PC 2415 E. Camelback Rd. Suite 900 Phoenix, AZ 85016 602-474-3601 Joseph T. Clees, Esq. Ogletree Deakins 2415 E. Camelback Rd. Suite 800 Phoenix, AZ 85016 602-778-3701 Mike Petitti, Esq. David Gomez, Esq. Gomez and Petitti 2525 E. Camelback Suite 860 Phoenix, AZ 85016 602-957-8686 Please see attached references that are listed as testimonials, which appear on Insight Employment Mediation?s website. http://www.insightemployment.com