Conflict Resolution (LB603)

This tools-building workshop is designed as an introduction to dispute resolution theory with special emphasis on interest-based problem-solving. The workshop will utilize role plays, exercises, case studies and other tools to allow participants to practice what we teach. Special emphasis will be given to developing strategies to resolve conflicts at work (even with difficult people) without losing control.

Key Topics

  • Interest-Based Problem-Solving
  • Facing Conflict Without Aggression
  • Dealing with Difficult People
  • Role Plays with Labor Leaders


No currently scheduled dates

Schedule customized delivery of this program to your organization

RequestConflict Resolution

Sign-up to be notified when this course is offered.