Advanced Organization Design: Activating New Operating Models (HR420)

Are you ready to learn how to bring to life multi-dimensional organizational structures and deliver on complex, global strategies? During this two-day, highly interactive, case-based workshop Amy Kates and Greg Kesler will share insights on frameworks and tools that have been used by leaders of some of the largest, most structurally complex global organizations to align their strategic goals to more efficient operating structures.

Key Outcomes

  • Establish a customer-centric operating layer of organization and a single value-added layer for consolidating infrastructures
  • Design end-to-end functions as integrators of the business unit/market matrix
  • Build formal networks of global and local capability and resources with agile guidance from the center
  • Engage both global and local leadership in highly integrated strategic and operating planning processes
  • Define the right governance forums and simple, aligned decision rights that balance speed and scale
  • Identify selecting and developing leaders to work in a complex matrix

Approach and Features

No prerequisites are required. This workshop is appropriate for line managers, HR leaders and OD professionals working in a complex environment with a deep interest and some experience in organization design.


Cornell Tech Campus on Roosevelt Island
2 West Loop Road
New York, NY 10044
Directions and details (PDF, 296 KB)

About Kates Kesler Organization Consulting

This program is taught by Kates Kesler partners. Kates Kesler is recognized as one of the leading organization design firms in the world and has been named by Forbes as one of the best consulting firms annually since 2016. Managing Partners Amy Kates and Greg Kesler have authored four of the leading books on the topic as well as the LinkedIn Learning video series on organization design. In this course they share the same methodology that they use with leaders of complex, growing, global organizations, who turn to them for guidance when making decisions about how best to structure their resources and develop new capabilities. For more information, please visit


amy kates, organizational design

Amy Kates

Amy serves as a trusted advisor to business leaders in successful companies around the world, working with them to assess organizational issues, reshape structures and processes, and build depth of management capability. She is a skilled diagnostician and designer and helps her clients to understand organizational options and implications, and to make sound decisions. In addition to her consulting work, Amy teaches organization design in the Executive MBA program at the Executive School of Business in Denmark, at Ashridge Business School in the UK, and through Cornell University. She is also a Resource Partner to the Center for Effective Organizations at the Marshall School of Business at USC and is a member of the i4cp Thought Leadership Consortium. Amy Kates is a co-author, with Greg Kesler, of the book Bridging Organization Design and Performance: Five Ways to Activate a Global Operation Model (2015). She and Greg also co-authored the book Leading Organization Design: How to Make Organization Design Decisions to Drive the Results You Want (2010). Amy partnered with Jay Galbraith to write Designing Your Organization: Using the Star Model to Solve Five Critical Design Challenges (2007) and with Jay Galbraith and Diane Downey to write Designing Dynamic Organizations: A Hands-On Guide for Leaders at All Levels (2002). Amy has published numerous articles and book chapters on the topics of organization design and talent management. She is also a past editor of the journal People & Strategy. The organization design approach and tools Amy has developed with Jay Galbraith and Greg Kesler have become the standard internal design methodology used in dozens of major corporations around the world. Her article, “(Re)Designing the HR Organization,” was awarded the 2007 HRPS Walker Prize, and her ideas on emerging models for human resources have been used by leading companies as the basis for the design of their HR functions. Amy began her career as a planner and Urban Fellow with New York City. She was formerly the principal of Downey Kates Associates. She has a master’s degree in City and Regional Planning from Cornell University. Amy lives in New York City and is a board member of LEAD, an innovative after-school program working to close the achievement gap for students in New York City.

Gregory Kesler

Greg consults with CEOs and other senior leaders on global organization design and activation, including the development of global executive talent.

Greg has led whole company, global redesign projects for many leading multi-national companies in the consumer packaged goods, food and beverage, capital equipment and healthcare sectors. He provides counsel to CEOs and executive teams in designing and activating global operating models and governance practices in large multi-national organizations. He has developed and implemented succession-planning and executive assessment practices at numerous major companies.

He is the co-author of Bridging Organization Design and Performance (John Wiley, 2016) and Leading Organization Design (Jossey-Bass, 2011), as well as numerous articles and book chapters. He teaches and speaks on the subject to executive groups in public and in-house programs and is a Resource Partner to the Center for Effective Organizations at the Marshall School of Business at USC.

Before beginning his consulting career, Greg held senior HR management positions in the U.S. and Europe for Fortune 200 companies. Greg holds a Master’s Degree in Organization and Human Relations from the University of Kansas.

Greg may be contacted at


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