Managing Difficult and Heated Conversations (DR148)

Students and Classmates at a whiteboard

Workplace conversations on difficult topics can easily become unproductive. This workshop teaches strategies for planning and having challenging conversations. Classroom simulations and role-plays address techniques for de-escalation and managing emotional exchanges


  • Build your skills to productively approach conflict
  • Learn how to prepare and practice having difficult conversations
  • Define next steps and follow-up needed after challenging conversations

Approach and Features

Managing Difficult and Heated Conversations  is a highly interactive, practice-based workshop. Participants will apply techniques through role playing and other live simulations. Techniques include creating personal emotional boundaries while supporting constructive conversation. 

Key Topics

  • Strategies for designing and faciliating conversations that maintain civility and foster positive outcomes
  • Intervention techniques for negative or destructive conversations
  • Tools to prevent conversation escalation and to shift the conversation dynamic


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