Employee Internal Investigations: Part I (CO231)

Part I of the Employee Investigations Program

Handling employee complaints internally is a highly sensitive, multi-faceted process that involves many people. This workshop provides you with a practice-based, step-by-step approach to enhance your understanding of:

  • The internal complaint handling process from A to Z
  • The legal requirements organizations must observe
  • Necessary technical and communication skills

Key Topics

  • The complaint process
    • Defining the role of the complaint handler
    • Comparing complaint processes
  • Complaint intake
    • Handling the emotional aspects of complaints
    • Effective communication skills for complaint handlers
    • Essential interviewing questions
    • Legal concerns: EEO and employment laws, confidentiality, and no retaliation
  • Structuring an investigation
    • Stating the issues in terms of policy and laws
    • Using information-gathering techniques
    • Interviewing complainants and accused persons
    • Determining when to involve an attorney
  • Complaint resolution
    • Identifying solutions, interventions, or resolutions
    • Monitoring and following up on complaints
  • Evaluating the effectiveness of the complaint process

Special Features

Simulated employee complaints, including practice sessions, role play, professional critiquing, and skill pointers

Who Will Benefit

HR, ER and EEO professionals who want to gain in-depth expertise in managing the internal EEO complaint process

Related Workshops

See more workshops on Employee Relations, Internal Investigations and Employment Law Workshops.

See more workshops on Equal Employment Opportunity.

Related Content

confidentiality, scope of confidentiality, employee relations

Susan Brecher, Esq., Director of Employee Relations and Investigations at Cornell ILR’s Human Capital Develop and Executive Education programs, offers insight into how best to communicate the scope of confidentiality and the impact you can make on the employee.


Gayle Wasserman

Susan W. Brecher

Susan Brecher
Director, Curriculum and Training Design

Susan W. Brecher, Esq., Director of Employee Relations, Legal, EEO and Diversity Programs in Human Capital Development at Cornell University, ILR. She currently manages learning services in Legal, Employee Relations, and EEO, including developing, designing and facilitating programs. In addition, Ms. Brecher partners with private, public, and non-profit organizations on customized training programs. During her tenure at Cornell, Ms. Brecher served as a Director of Statewide Management Programs as well as oversight of all aspects of the EEO, Labor Relations, Human Resources, Management Development and Online Learning programs. Ms. Brecher teaches in a graduate level Human Resources Program and advises, consults, coaches, handles all aspects of employment law, employee relations, internal investigations, dispute resolution issues and mediates, facilitates and conducts fact-findings. She worked at the law firm Skadden, Arps, ABC and NBC and holds a B.A. summa cum laude, Phi Beta Kappa, from Union College and a J.D. from Case Western Reserve University, where she was on the Law Review.

Tracey I. Levy


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