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Strategic Grievance Handling

Course Number
LR107

Approach the grievance and arbitration process as an opportunity to advance organizational strategy, goals, and objectives while improving relationships within the organization. Participants learn how to mediate disputes between and among managers, supervisors, employees, and union representatives make strategic choices within the grievance process while improving labor-management relations.

Choose your Class

If registered for the Fall 2020 delivery, you are invited to participate in the Spring 2020 virtual preview of the course. Instructions on how to install and use Zoom will follow. The class will consist of a morning and afternoon session of about 1.5 hours each, practicing learned skills in small groups. If the in-person workshop is possible in the fall, the on-line session will be an extended pre-work and the fall session will be redesigned to focus even more heavily on practicing learned skills.

Schedule & Details

Course

Strategic Grievance Handling approaches the grievance and arbitration process as an opportunity to advance organizational strategy, goals and objectives while at the same time improving relationships within the organization.  The course teaches the different purposes and scopes of competitive and collaborative dispute resolution systems and how that can be applied to the grievance process.  It approaches grievance handling as involving three sometimes contradictory skills and activities – investigating, advocating and mediating. Key emphasis is placed on developing participants' mediation skills within the grievance process through role-play and feedback. 

  • Make strategic choices within the grievance process
  • Investigate workplace practices and behavior
  • Mediate disputes between and among managers, supervisors, employees and union representatives
  • Promote effective conflict management at all levels of the organization
  • Improve Labor-Management relations
  • Prepare for arbitration

 

Instructors

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Ellen Gallin Procida
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Arthur T Matthews

Customized Delivery

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This course is part of this certificate

Effective Collective Bargaining and Simulation

Participants learn  how to develop a negotiating strategy and at-the-table best practices.  Program includes a full-day collective bargaining simulation in which participants negotiate in a small group setting against experienced labor relations professionals with ample opportunity for ongoing, real-time feedback and discussion.


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    Nov 18 - 20, 2020
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    $2195
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    New York, NY


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Advanced Negotiations Strategies and Techniques

Through a series of interactive simulations, participants learn about the conflicting motivations to compete and cooperate in negotiations. The goal is to change the way you think about and approach negotiations, and practice a variety of approaches to understand how their effectiveness varies by situation.
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    Oct 26 - 28, 2020
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    $2195
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    New York, NY


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Conflict Resolution in the Workplace

Using your own workplace situations and simulations, participants will learn to diagnose conflict. Learn about the levels of workplace conflict and how to prioritize conflict resolution by frequency and organizational impact. Participants will learn to understand others’ reaction to conflict and the different resolution approaches than can be employed. 
 


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    Nov 17 - 18, 2020
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    $1695
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    New York, NY


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