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Effective March 16, 2020, the educational programs scheduled to be delivered at our New York City facility will be moved to virtual delivery, where possible, or rescheduled. For those programs that do not lend themselves to a distance-education format, we will postpone them until we receive guidance from the University and public health officials that it is safe to hold those programs in-person. Please contact firstname.lastname@example.org with any questions. We will provide updates as they become available from the University.
Schedule & Details
Strategic Grievance Handling approaches the grievance and arbitration process as an opportunity to advance organizational strategy, goals and objectives while at the same time improving relationships within the organization. The course teaches the different purposes and scopes of competitive and collaborative dispute resolution systems and how that can be applied to the grievance process. It approaches grievance handling as involving three sometimes contradictory skills and activities – investigating, advocating and mediating. Key emphasis is placed on developing participants' mediation skills within the grievance process through role-play and feedback.
- Make strategic choices within the grievance process
- Investigate workplace practices and behavior
- Mediate disputes between and among managers, supervisors, employees and union representatives
- Promote effective conflict management at all levels of the organization
- Improve Labor-Management relations
- Prepare for arbitration