Choose your Class
If registered for the Fall 2020 delivery, you are invited to participate in the Spring 2020 virtual preview of the course. Instructions on how to install and use Zoom will follow. The class will consist of a morning and afternoon session of about 1.5 hours each, practicing learned skills in small groups. If the in-person workshop is possible in the fall, the on-line session will be an extended pre-work and the fall session will be redesigned to focus even more heavily on practicing learned skills.
Schedule & Details
Strategic Grievance Handling approaches the grievance and arbitration process as an opportunity to advance organizational strategy, goals and objectives while at the same time improving relationships within the organization. The course teaches the different purposes and scopes of competitive and collaborative dispute resolution systems and how that can be applied to the grievance process. It approaches grievance handling as involving three sometimes contradictory skills and activities – investigating, advocating and mediating. Key emphasis is placed on developing participants' mediation skills within the grievance process through role-play and feedback.
- Make strategic choices within the grievance process
- Investigate workplace practices and behavior
- Mediate disputes between and among managers, supervisors, employees and union representatives
- Promote effective conflict management at all levels of the organization
- Improve Labor-Management relations
- Prepare for arbitration