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Strategic Grievance Handling

Course Number
LR107

Approach the grievance and arbitration process as an opportunity to advance organizational strategy, goals, and objectives while improving relationships within the organization. Participants will learn how to mediate disputes between and among managers, supervisors, employees, and union representatives make strategic choices within the grievance process while improving labor-management relations.

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Effective March 16, 2020, the educational programs scheduled to be delivered at our New York City facility will be moved to virtual delivery, where possible, or rescheduled. For those programs that do not lend themselves to a distance-education format, we will postpone them until we receive guidance from the University and public health officials that it is safe to hold those programs in-person. Please contact ilrcustomerservice@cornell.edu with any questions. We will provide updates as they become available from the University.

Schedule & Details

Course

Strategic Grievance Handling approaches the grievance and arbitration process as an opportunity to advance organizational strategy, goals and objectives while at the same time improving relationships within the organization.  The course teaches the different purposes and scopes of competitive and collaborative dispute resolution systems and how that can be applied to the grievance process.  It approaches grievance handling as involving three sometimes contradictory skills and activities – investigating, advocating and mediating. Key emphasis is placed on developing participants' mediation skills within the grievance process through role-play and feedback. 

  • Make strategic choices within the grievance process
  • Investigate workplace practices and behavior
  • Mediate disputes between and among managers, supervisors, employees and union representatives
  • Promote effective conflict management at all levels of the organization
  • Improve Labor-Management relations
  • Prepare for arbitration

 

Instructors

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Ellen Gallin Procida
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Arthur T Matthews

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This course is part of this certificate

Effective Collective Bargaining and Simulation

Participants learn  how to develop a negotiating strategy and at-the-table best practices.  Program includes a full-day collective bargaining simulation in which participants negotiate in a small group setting against experienced labor relations professionals with ample opportunity for ongoing, real-time feedback and discussion.


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    May 13 - 15, 2020
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    $2195
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    New York, NY



Register for Effective Collective Bargaining and Simulation

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Effective Collective Bargaining and Simulation

Participants learn  how to develop a negotiating strategy and at-the-table best practices.  Program includes a full-day collective bargaining simulation in which participants negotiate in a small group setting against experienced labor relations professionals with ample opportunity for ongoing, real-time feedback and discussion.


  • Circle with checkmark Icon
    May 13 - 15, 2020
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    $2195
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    New York, NY



Register for Effective Collective Bargaining and Simulation

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Harassment Prevention in the Workplace

Examine current legal and policy concerns and best practices related to preventing harassment and retaliation. Learn HR, managers and employee approaches for responding to inappropriate behaviors. Practice prevention strategies for creating a respectful workplace. including providing individual feedback. Review requirements for training and explore preventive training options beyond legal standards.
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    Mar 30, 2020
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    $995
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    New York, NY



Register for Harassment Prevention in the Workplace

See more dates and locations for Harassment Prevention in the Workplace