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Performance Feedback and Coaching: Engaging in High Impact Discussions

Course Number
LD305
Build skills for developing impactful and engaging coaching conversations that improve team performance. Establish an understanding of when feedback discussions need to transition to a coaching relationship. Review theories for changing behavior, the importance of trust, crucial coaching elements and formulating successful development plans to enhance performance and build potential.

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Effective March 16, 2020, the educational programs scheduled to be delivered at our New York City facility will be moved to virtual delivery, where possible, or rescheduled. For those programs that do not lend themselves to a distance-education format, we will postpone them until we receive guidance from the University and public health officials that it is safe to hold those programs in-person. Please contact ilrcustomerservice@cornell.edu with any questions. We will provide updates as they become available from the University.

Schedule & Details

Course

Establish an engaging coaching relationship to improve performance and grow talent by encouraging your team to perform at its best. Gain an understanding of when coaching is needed and practice using a coaching model to facilitate an effective coaching conversation. Review various theories for changing behavior and applying different strategies. Examine important coaching elements such as setting clear and actionable goals, formulating a development plan, and dealing with conversational conflict.

Key Outcomes

  • Clarify differences in the various roles a manager plays with staff members and define what coaching is and isn’t
  • Identify different approaches (directive, coaching) that are needed when motivation and/or performance declines or increases
  • Differentiate when to use coaching and when to move to performance improvement plans
  • Apply the right coaching approach to individuals at various motivation and performance levels
  • Identify a coaching model that provides a structure for either one or a series of coaching conversations
  • Demonstrate setting clear, actionable SMART goals—stretch but achievable
  • Assess and improve personal capability in foundational coaching skills
  • Formulate a development plan to focus coaching conversations, reinforce commitment to change and follow up in the moment coaching opportunities

Approach and Features

This interactive two-day workshop serves as a space to identify, develop and practice coaching skills with a seasoned instructor as well as peers. Topics covered in this workshop include:

  • Establishing an engaging coaching relationship to improve performance and grow teams
  • Understanding when coaching is needed
  • Using coaching models to facilitate an effective coaching conversation
  • Reviewing various theories for changing behavior and applying different strategies
  • Examining important coaching elements, such as setting clear and actionable goals, formulating a development plan and dealing with conversational conflict

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