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Managing Workplace Conflict

Outcomes

  • Understand analytical frameworks and skills required in managing workplacel conflicts
  • Develop a foundation in negotiation, cross cultural communications and conflict resolution
  • Train for difficult conversations and conflict management facilitation through simulations

Certificate Basics

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    Required Courses
    6 Focused WorkshopsRegister for individual workshops to fit your schedule
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    Time to Complete
    18 monthsTime participants have to complete the entire certificate program

Certificate Details

Overview

Conflict in the workplace can be a symptom of unresolved problems or faulty systems, but managed well, conflict can also be a source of creativity and innovation. This certificate series will equip you with the analytical frameworks and skills to play a productive role in managing your organization’s conflicts.

Each workshop uses realistic workplace scenarios to challenge you to diagnose the sources, levels, and dimensions of conflicts, determine how to best address each type of conflict, and practice the skills necessary to play a variety of roles in conflict management.

Prerequisites

This certificate program has no prerequisites.

Core Curriculum

Register

Interest-Based Bargaining Strategies and Structures

IBB teaches participants how to frame negotiation as joint problem-solving to resolve each party's underlying issues, needs, and concerns. This interactive workshop provides a systematic process for putting IBB principles into practice in collective bargaining and grievance handling to generate creative options to solve tough issues and problems.


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    Oct 16, 2020
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    $995

Register for Interest-Based Bargaining Strategies and Structures

Register for Interest-Based Bargaining Strategies and Structures

Fundamental Negotiation Skills

Through a series of role-plays and simulations, gain insight into your own negotiation biases, weaknesses, and strengths, and build negotiation confidence and competency. Participants learn how to plan a negotiation strategy and practice the communication skills necessary to showcase underlying needs and interests. Positional and interest-based negotiation skills are explored.


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    Oct 7 - 8, 2020
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    $1495

Register for Fundamental Negotiation Skills

Register for Fundamental Negotiation Skills

Mediation Skills for Managers

This workshop focuses on applying various meditation concepts and principles to help others resolve everyday workplace conflict by building on the managerial skills needed to guide conflicts to a mutually acceptable resolution. Participants will practice various mediation techniques while learning about their own preferred mediation style through a self- assessment.


Dates for online sessions will be posted as soon as they are available.


Learn more about Mediation Skills for Managers

Learn more about Mediation Skills for Managers

Cross-Cultural Issues in Conflict

Examine the roles culture and diversity play in conflict and conflict resolution. Participants will learn to understand how differences are perceived in conflict exchanges. Activities focus on cross-cultural communication techniques to enhance conflict resolution. Dispute resolution methods, perception process and attribution theory are key discussion points.
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    Oct 13 - 15, 2020
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    $1495

Register for Cross-Cultural Issues in Conflict

Register for Cross-Cultural Issues in Conflict

Conflict Resolution in the Workplace

Using your own workplace situations and simulations, participants will learn to diagnose conflict. Learn about the levels of workplace conflict and how to prioritize conflict resolution by frequency and organizational impact. Participants will learn to understand others’ reaction to conflict and the different resolution approaches than can be employed. 
 


Dates for online sessions will be posted as soon as they are available.


Learn more about Conflict Resolution in the Workplace

Learn more about Conflict Resolution in the Workplace

Managing Difficult and Heated Conversations

In this highly interactive, practice-based workshop, participants strategize and conduct challenging conversations. Role-plays address techniques for de-escalation and managing emotional exchanges. Techniques include creating personal emotional boundaries while supporting constructive conversation.

Dates for online sessions will be posted as soon as they are available.


Learn more about Managing Difficult and Heated Conversations

Learn more about Managing Difficult and Heated Conversations