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Advanced Employee Relations and Investigations

Outcomes

  • Acquire knowledge of laws, policies, processes and essential communication skills
  • Learn a step-by-step process for conducting internal investigations 
  • Develop preventative and proactive strategies for addressing inappropriate workplace behaviors and facilitating conflicts

Certificate Basics

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    Required Courses
    8 Focused WorkshopsRegister for individual workshops to fit your schedule
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    Time to Complete
    4 monthsTime participants have to complete the entire certificate program

Certificate Details

Overview

Gain a Full Range of Employee Relations Skills

Proactively developing and managing employee relations and internal investigations has never been more critical for organizations in every industry.  

In this comprehensive live certificate program, you will begin by gaining current knowledge of ever-changing employment law issues and employee-related policies. You will develop techniques for addressing and preventing inappropriate workplace behaviors, facilitating conflict resolution, and fostering communication skills, including emotional intelligence. You will discover a framework for conducting effective ER conversations with employees and managers. You will acquire the skills to help team leaders in your organization strategically manage the cycle of employee performance. You’ll also have the opportunity to practice coaching, counseling, navigating different work styles, and problem-solving techniques. Focusing on constructive ways to phrase language, you’ll develop competencies associated with emotional intelligence to successfully address issues and achieve higher performance as a leader. You will study a comprehensive process for planning, conducting, and concluding internal investigations involving employees. During the live sessions, time will be dedicated to practicing and applying the methods and skills for effectively handling investigations and conflicts. 

This virtual program will be offered in live sessions along with assignments and interactive independent activities. The live sessions will include small and whole group case-study role plays and activities with feedback, discussions, Q&A, and sharing practices with peers. Please plan sufficient time outside of the live sessions to complete additional assignments. Networking opportunities will be provided. 

Key Certificate Takeaways

  • Examine the scope of employment laws that impact organizations, including strategies and preventive actions
  • Practice applying a framework for conducting employee relations conversations with managers and employees
  • Review strategies for preventing and responding to policy violations of harassment and retaliation
  • Understand and apply a step-by-step method of solving problems and resolving conflicts 
  • Work strategically with managers to address employee relations issues
  • Use emotional intelligence to boost staff morale and facilitate motivation, performance, feedback, and talent retention
  • Review a structure and apply techniques for conducting interviews and gathering information through essential probing skills
  • Practice conducting thorough, complex investigations, including handling difficult and emotional interviewees
  • Engage with techniques for avoiding advocacy language and addressing credibility when reaching conclusions
  • Develop outcomes, recommendations, and implementation practices for an internal investigation 

Who Should Enroll

  • Entry-level to senior HR professionals
  • Global HR managers
  • Employee relations managers
  • Generalists seeking to move into a specialized role
  • HR, ER, EEO, compliance and security professionals

Prerequisites

Core Curriculum

Register

Human Resources and the Law

Learn best practices for understanding, identifying, preventing, and managing employee-related issues that have potential legal concerns. Gain up-to-date information on employment laws and court cases on employment practices. Use case scenarios to apply practical implications of those laws on policies and day-to-day operations.

Online

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    Oct 28 - 30, 2020
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    $1995

Register for Human Resources and the Law

Register for Human Resources and the Law

Effective Employee Relations

Examine the responsibilities and proactive initiatives that guide ER professionals. Learn techniques for conducting effective conversations, making ER decisions and managing performance issues. Practice coaching, counseling, progressive discipline strategies, working styles and communication skills, including effective ways to phrase language. Leave with extensive tools and guides to apply at work.

Online

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    Oct 6 - 8, 2020
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    $1595

Register for Effective Employee Relations

Register for Effective Employee Relations

Harassment Prevention in the Workplace

Examine current legal and policy concerns and best practices related to preventing harassment and retaliation. Learn HR, managers and employee approaches for responding to inappropriate behaviors. Practice prevention strategies for creating a respectful workplace including providing individual feedback. Review requirements for training and explore preventive training options beyond legal standards.

Online

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    Nov 9 - 10, 2020
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    $995

Register for Harassment Prevention in the Workplace

Register for Harassment Prevention in the Workplace

Facilitating Conflict: Collaborative Problem Solving

Learn techniques, tools, processes and skills for facilitating conflict using a collaborative problem solving approach for resolving one-on-one conflicts. Topics and tools focus on problem solving, listening and messaging skills, conflict styles, neutral issue statements, de-escalating emotions, developing options, facilitating and gaining commitment.

Online

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    Nov 4 - 6, 2020
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    $1595

Register for Facilitating Conflict: Collaborative Problem Solving

Register for Facilitating Conflict: Collaborative Problem Solving

Emotional Intelligence: An Edge for Leaders

Emotional Intelligence (EI) is the ability to harness emotions in sensing, understanding and responding adeptly to social cues in the surrounding environment. Measure your current EI level and receive coaching to improve it. Learn to use your EI to interact with others, solve problems and achieve higher performance.


Online

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    Nov 9 - 19, 2020
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    $1595

Register for Emotional Intelligence: An Edge for Leaders

Register for Emotional Intelligence: An Edge for Leaders

Advanced Internal Investigations Process

Learn and practice the complete step-by-step internal investigation process. Receive extensive content related to conducting interviews, investigation techniques, determining credibility, managing bias, reaching conclusions, and implementing outcomes. Apply a case study to the internal investigations process and interact with expert investigators to learn best practices and acquire new skills.

Online

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    Oct 19 - Nov 17, 2020
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    $1595

Register for Advanced Internal Investigations Process

Register for Advanced Internal Investigations Process

Advanced Internal Investigations Practice

Apply learnings from Advanced Internal Investigations Process. Practice techniques using a real-life employee complaint by conducting the intake interview, planning and conducting the investigation, making findings and conclusions, making recommendations and implementation of the outcome. Develop skills under the guidance of expert internal investigators.

Online

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    Sep 21 - 23, 2020
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    $1595

Register for Advanced Internal Investigations Practice

Register for Advanced Internal Investigations Practice

Advanced Internal Investigations Notetaking and Reports

Learn methods for capturing key information, maintaining documentation and writing fair, neutral and effective reports. Practice taking notes, developing documentation, avoiding advocacy language, addressing comparators/credibility and writing sound conclusions. Considerations include ethical issues and attorney/client privileges. Receive a report template that will uphold findings and withstand heightened scrutiny.

Online

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    Dec 1 - 3, 2020
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    $1595

Register for Advanced Internal Investigations Notetaking and Reports

Register for Advanced Internal Investigations Notetaking and Reports