Workplace conversations on difficult topics can easily become unproductive. This workshop teaches strategies for planning and having challenging conversations. Classroom simulations and role-plays address techniques for de-escalation and managing emotional exchanges
Outcomes
- Build your skills to productively approach conflict
- Learn how to prepare and practice having difficult conversations
- Define next steps and follow-up needed after challenging conversations
Approach and Features
Managing Difficult and Heated Conversations is a highly interactive, practice-based workshop. Participants will apply techniques through role playing and other live simulations. Techniques include creating personal emotional boundaries while supporting constructive conversation.
Key Topics
- Strategies for designing and faciliating conversations that maintain civility and foster positive outcomes
- Intervention techniques for negative or destructive conversations
- Tools to prevent conversation escalation and to shift the conversation dynamic