Managing Organizational Conflict

Outcomes

Photo: Managing Organizational Conflict
  • Understand analytical frameworks and skills required in managing organizational conflicts
  • Develop a foundation in negotiation, cross cultural communications and conflict resolution
  • Train for difficult conversations and conflict management facilitation through simulations

Conflict in the workplace can be a symptom of unresolved problems or faulty systems, but managed well, conflict can also be a source of creativity and innovation. This certificate series will equip you with the analytical frameworks and skills to play a productive role in managing your organization’s conflicts.

Each workshop uses realistic workplace scenarios to challenge you to diagnose the sources, levels, and dimensions of conflicts, determine how to best address each type of conflict, and practice the skills necessary to play a variety of roles in conflict management.

Managing Organizational Conflict Brochure (PDF, 3 MB)

Prerequisites

This certificate program has no prerequisites.

Core curriculum

2-day workshop New York, NY$1495.00

Fundamental Negotiation Skills

Learn the Fundamentals of Negotiating with this Two-Day Workshop Led by Cornell ILR Experts in NYC. Register Now.

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Workshop
no scheduled dates

Cross-Cultural Communication Training

This program provides a unique and detailed examination of the role that culture plays in conflict and conflict resolution. Participants will analyze and attempt to resolve complex cross-cultural issues in this intensive hands-on workshop.

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2-day workshop New York, NY$1495.00

Resolving Conflict

Conflict may have constructive or destructive consequences on individual or team performance. Acquire the ability to identify, confront, manage and resolve conflict.

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Workshop
no scheduled dates

Training for Difficult Conversations

Created for supervisors, managers, human resource directors and other professionals responsible for managing employee relations, participants gain critical skills for managing difficult conversations to constructively resolve employee disputes.

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