Managing Workplace Conflict

Photo: Managing Organizational Conflict


  • Understand analytical frameworks and skills required in managing workplacel conflicts
  • Develop a foundation in negotiation, cross cultural communications and conflict resolution
  • Train for difficult conversations and conflict management facilitation through simulations

Conflict in the workplace can be a symptom of unresolved problems or faulty systems, but managed well, conflict can also be a source of creativity and innovation. This certificate series will equip you with the analytical frameworks and skills to play a productive role in managing your organization’s conflicts.

Each workshop uses realistic workplace scenarios to challenge you to diagnose the sources, levels, and dimensions of conflicts, determine how to best address each type of conflict, and practice the skills necessary to play a variety of roles in conflict management.


This certificate program has no prerequisites.

Core curriculum

2-day course New York, NY$1495.00

Conflict Resolution in the Workplace

This foundational workshop is designed to introduce you to techniques to manage workplace conflict. It includes a diagnostic tool to analyze and categorize cpnflict by type and level. You will learn a problem-solving approach to resolving conflicts. 

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1-day Workshop New York, NY$995.00

Managing Difficult and Heated Conversations

Created for supervisors, managers, human resource directors and other professionals responsible for managing employee relations, participants gain critical skills for managing difficult conversations to constructively resolve employee disputes.

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2-day Workshop New York, NY$1495.00

Fundamental Negotiation Skills

Negotiation is a general practice for resolving conflict. In this workshop, you'll practice fundamental negotiation skills through a series of role plays and experiential learning situations.

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2-day Workshop Buffalo, NY$1495.00

Cross-Cultural Issues in Conflict

This program provides a unique and detailed examination of the role that culture plays in conflict and conflict resolution. Participants will analyze and attempt to resolve complex cross-cultural issues in this intensive hands-on workshop.

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2-day course Buffalo, NY$1495.00

Mediation Skills for Manager

This workshop focuses on building on the managerial skills needed to guide conflicts to a mutally acceptable resolution. You will learn to apply various meditation concepts and principles to help others resolve everyday workplace conflicts


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1-day Workshop Buffalo, NY$995.00

Interest-Based Bargaining Strategies and Structures

Interest-based bargaining frames negotiations in terms of shared problem to solve-resolving each party's underlying issues, needs and concerns. This workshop provides a systematic process for putting interest-based negotiation principles into practice in collective bargaining, grievance handling, and day-to-day conflicts.

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