Kristen Smith

Using a variety of evidence drawn from several sources, Kristen Smith seeks to evaluate H&M’s (seen as an industry leader)’s efforts to implement a living wage in its supply chain. At the outset, Smith notes that H&M has not yet implemented a living wage throughout the supply chain. But she investigates a series of facilitating conditions that H&M is working on, assigning grades of pass, fail, partial and unknown to each of these conditions as they relate to introduction and implementation of a living wage.  From her evaluation, H&M gets scores of 50% on commitment and transparency with regard to wage issues, 50% with regard to a range of sourcing and supply chain factors relating to the wage issue, a score of 83% on worker representation and bargaining and 83% on government advocacy and collaboration with regard to wages, resulting in an overall total score of 66%.  In university terms, this is a C grade, but as Smith points out, most other leading brands are likely to receive failing grades with respect to living wages in their supply chains.