Build an expertise in this essential area of Human Resources. Employee Relations (ER) issues require knowledge of policies and laws, a defined process for handling employee issues, and effective investigation and communication skills.
The Advanced Employee Relations and Investigations Certificate equips participants with ways to identify preventative and proactive ER strategies in order to manage employee day-to-day issues and handle complex complaints. Develop and practice core HR skills. Explore the impact of effective ER on your organization’s success.
Effective Employee Relations is a prerequisite for completing this certificate.
Gain insights on preventing, identifying and managing employee issues that have potential legal concerns. This comprehensive and interactive workshop includes up-to-date information on employment laws and cases defining employer-employee rights and obligations, and practical implications of laws in day-to-day HR operations (e.g., discrimination, compensation and benefits). Current legal issues are highlighted, including a module on social media and privacy.
Part I: Learn a step-by-step approach for conducting investigations and developing resolutions. Topics include: investigator’s role, interviewing, managing emotional employees, confidentiality, information-gathering techniques, when to involve an attorney, and identifying outcomes. Prerequisite: CO100, CO111 or CO353
Part II: Through extensive practice, gain advanced skills for handling complex employee investigations, such as serious policy violations, EEO and compliance. Topics include: thorough investigation methods, strategies for avoiding common errors and the necessary steps for creating and implementing outcomes. Required: CO231
Internal investigation notes, documentation, summaries and reports have come under heightened scrutiny. An investigation may be at risk if the supporting information and reports are not well written. Practice effective note-taking techniques while developing skills in writing fair, neutral reports that uphold findings. Prerequisite: CO231
For EEO/HR professionals and managers, prevention is the key to maintaining a productive workplace and avoiding illegal harassment on the job (sexual, racial, religious, ethnic, age, disability, etc.). This interactive workshop examines legal and policy concerns, and best practices for facilitating respect and dignity in the workplace.
Conflict may have constructive or destructive consequences on individual or team performance. Acquire the ability to identify, confront, manage and resolve conflict.
Emotional Intelligence (EI), which is the ability to harness emotions in sensing, understanding and responding adeptly to social cues in the surrounding environment, is a better predictor of success than IQ. Measure your current EI level and receive coaching to improve it. Then learn to use your EI toUse EI to make pivotal decisions, plan projects and initiatives, solve problems, interact with clientsothers, set performance expectations, communicate feedback and interact with colleagues of all levelssolve problems, and achieve higher performance. Develop and enhance EI competencies to achieve higher performance.