Build an expertise in this essential area of Human Resources. Employee Relations (ER) issues require knowledge of policies and laws, a defined process for handling employee issues, and effective investigation and communication skills.
The Advanced Employee Relations and Investigations Certificate equips participants with ways to identify preventative and proactive ER strategies in order to manage employee day-to-day issues and handle complex complaints. Develop and practice core HR skills. Explore the impact of effective ER on your organization’s success.
Effective Employee Relations is a prerequisite for completing this certificate.
Learn best practices for understanding, preventing, and managing issues that involve employment laws. Gain up-to-date information on laws, court cases. Use case scenarios to apply practical implications of those laws in day-to-day operation. Participants receive a HR managers guide for handling performance issues and tools for managers to conduct performance meetings.
Obtain a step-by-step model for conducting fair and through investigations. Acquire skills knowledge from expert investigators. Using real employee complaints and role plays, participants will practice interviewing, policy and legal analysis and methods for gathering information. Receive extensive content on intake interview, planning/conducting the investigation and investigatory interviews.
Develop advanced skills and practical information for investigating complex situations and serious policy violations. Obtain feedback and skills from legal experts and internal investigators related to interviewing and investigation techniques, determining credibility, managing bias, reaching conclusions and implementing outcomes. This intensive class will further expand on the Part I model.
Learn methods for capturing key information, maintaining documentation and writing fair, neutral and effective reports. Practice taking notes, developing documentation, avoiding advocacy language, addressing comparators/credibility and writing sound conclusions. Considerations include ethical issues and attorney/client privileges. Receive a report template that will uphold findings and withstand heightened scrutiny.
Examine current legal and policy concerns and best practices related to preventing harassment and retaliation. Learn HR, managers and employee approaches for responding to inappropriate behaviors. Practice prevention strategies for creating a respectful workplace. including providing individual feedback. Review requirements for training and explore preventive training options beyond legal standards.
HR and Managers will gain insights about their own and other styles for handling conflict. Learn key approaches for enhancing individual/group conflict resolution effectiveness. Practice developing strategies, techniques and skills including how to anticipate sources of conflict and for dealing with angry situations. Leave with tools for managing conflict.
Emotional Intelligence (EI) is the ability to harness emotions in sensing, understanding and responding adeptly to social cues in the surrounding environment. Measure your current EI level and receive coaching to improve it. Then learn to use your EI to interact with others, solve problems and achieve higher performance.