Cornell University

ILR Web Services

615 Ives Hall, Ithaca, NY 14853-3901

Frequently Asked Questions

Before sending ILR Web Services a ticket via our request form, see if a solution to your web problem is already discussed here.

I cannot log into CommonSpot, what is wrong?
Check to see if any of the following apply:

  • Are you logging into author.ilr.cornell.edu?
  • Are you using IE 8, Firefox 10 ESR, or Chrome 12?
  • Are you logging into your specific web site?
    You can only see the editing icons in the sites that you have permission to edit.
  • Are you trying to log in from a bookmark?
    Bookmarking the Cornell netID authentication page can cause errors when logging into CommonSpot.