Customized Programs

Customized workplace solutions

The Institute combines the academic depth of an Ivy-league Institution with the practical knowledge of leading practitioners to create permanent capacity in organizations and deep, lasting skills in individuals. The Institute operates under the principle that conflict is an inevitable part of human interaction, and its resolution is an essential tool to learn larger lessons and promote organizational reform.

Customized programs offered by the Institute include topics such as:

Labor-Management Relations

Conflict Systems Assessment and Design

Arbitration Advocacy - Coming Soon!

Education - Coming Soon!

Not sure what these topics include? Read brief descriptions below, click on the links above to find more information, or contact us at

Labor-Management Relations

Labor-management relationship building

A stronger relationship between labor and management may provide the competitive edge that companies (and workers) need to survive in today's economy. We can facilitate a dialogue between labor and management that enables the parties to express and hear each other's concerns. We can then guide their joint development and implementation of plans and procedures that will improve their working relationship.

Interest-based grievance and complaint systems

Jointly designed problem-solving approaches, used during the initial steps of a grievance process, can be a boon to labor and management. We work with both parties to design a site-specific process and then provide problem-solving skills training to both union and management.

Conflict Systems Assessment and Design

Conflict assessments within and between organizations

An analysis or diagnosis of the kinds of conflicts that arise within and between organizations is a necessary prelude to the design and development of a conflict management system. We recommend that organizations examine the sources and nature of their conflicts, how these conflicts are currently managed and resolved, who is accountable within the organization, and whether the stakeholders are satisfied with current means of conflict resolution. As part of our consulting service, we can help organizations conduct this review.

Integrated conflict management systems

Conflicts erupt everywhere within organizations. Often, the best way to prevent, manage, and resolve the discord is an integrated approach that focuses on its root causes, encourages dissent, builds collaborative problem-solving into the organization's culture, and assures a coordinated response through a variety of options to whatever conflicts arise. We work with clients on designing and implementing these integrated systems

Implementation and Evaluation

Conflict among employees and between employees and supervisors is inevitable within organizations. Alternative dispute resolution processes, including mediation and arbitration, can help parties resolve their differences. We serve as process facilitators and design consultants for labor and management partners who choose to develop and implement ADR systems to address intra-organizational conflicts.  Recent projects include the evaluation of workplace programs for the U.S. Equal Employment Opportunity Commission.