Design Thinking: Navigating Organizational Processes (LD405)

Design thinking is a methodology for innovatively solving complex problems by putting people at the heart of the solution. Organizations are leveraging the approach at a growing pace, in all functional areas and levels. Application of the method has led to creative, targeted business solutions, particularly as they relate to identifying and reshaping all aspects of the employee experience, meeting customer needs in new and more effective ways, and re-envisioning business processes and models.

Key Outcomes

  • Use design thinking to create experiences that help attract, engage and retain talent
  • Learn and practice the five phases of design thinking
  • Prepare to apply the technique to challenges within your organization, such as brand management, the customer experience, and business operations, in order to gain a competitive edge
  • Gain insights from examples of successful application of design thinking within organizations

Approach and Features

This two-day workshop will both introduce design thinking to those who have no experience with it, as well as fine-tune skills of individuals who have applied some or all aspects of the approach through interactive team exercises.


Lisa Csencsits

Program Associate Director

Lisa Csencsits, Associate Director for Executive Education at Cornell University, ILR, is responsible for the design, development and delivery of customized learning and capability development programs. Ms. Csencsits, as an Organizational Development Practitioner, leverages her experience working with large privately and publicly held companies, as well as her research and educational expertise to provide programs grounded in theory with practical solutions to enhance participant learning and professional development. Ms. Csencsits's expertise includes implementing effective, innovative and sustainable interventions to enhance organizational performance, individual and team development. Lisa's work has included establishing talent management processes for greater efficiency and results, delivering learning programs aimed at building strategic leadership, working alongside management and leaders to identify and define the necessary capabilities needed to perform effectively in their functions and creating unique career development opportunities to support both organizational needs and employee growth. Over the years, Lisa has also been actively involved in partnering to present and publish research in the field of Industrial/Organizational Psychology. Lisa holds a B.A. In Psychology from Adelphi University and a M.A. in Industrial/Organizational Psychology from Hofstra University.

Gwyneth L. Dobson


Gwyneth is a Director with Cornell ILR School's Executive Education program. At Cornell, she designs and delivers domestic and international customized education programs, with a focus on building leadership and intrapreneurial capability within individuals and organizations. Many of the large-scale learning programs she has designed aim to equip organizations to create value through human-centered design.

Gwyneth previously served as ILR Human Capital Development-Executive Education Acting Director of HR Program Operations, and was a Research Associate with Cornell's Programs for Economic Transitions, supporting labor-management performance improvement within organizations. She also has background in public relations.

Gwen holds a Bachelor of Science degree from Skidmore College and Masters in Industrial and Labor Relations from Cornell University.


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