Training for Difficult Conversations (DR148)

This one-day workshop trains you to effectively approach and facilitate difficult conversations with and between employees. Managers and human resource professionals routinely handle contentious issues and emotionally-charged exchanges, which challenge communications and productivity. By the workshop’s completion, you’ll gain critical skills that will help you manage difficult one-on-one, small-group, and large-group conversations and constructively resolve employee disputes.

The workshop, taught by renowned Cornell faculty and industry practitioners, is designed for supervisors, human resource managers, directors and executives, and other professionals responsible for managing employee relations. We also invite entire HR teams to participate.

Key Topics

  • Strategies for designing and facilitating conversations that maintain civility and foster positive outcomes
  • Intervention techniques for negative or destructive conversations
  • Tools to prevent conversation escalation and to shift the conversation dynamic

This workshop is approved for HRCI recertification credits.

Approach and Features

Training for Difficult Conversations is a highly interactive, practice-based workshop. Participants will apply techniques through role playing and other live simulations. Techniques include creating personal emotional boundaries while supporting constructive conversation. All instruction takes place in New York City at the midtown offices of Cornell University’s School of Industrial and Labor Relations.


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