Public Offerings

Many programs are available for custom delivery to your organization. Please request more information for programs listed with no upcoming dates.

Executive Compensation, and Key Talent and Superstar Pay for Performance (ICS401)

Understand the role that compensation plays in aligning performance, strategy and pay for “must-retain” employees and organizational leaders. Examine important considerations for rewards, risks, retention and return. Multiple, real-world scenarios illustrate how to achieve business objectives and strategic goals.

Advanced Employee Investigations (CO332)

Part II: Through extensive practice, gain advanced skills for handling complex employee investigations, such as serious policy violations, EEO and compliance. Topics include: thorough investigation methods, strategies for avoiding common errors and the necessary steps for creating and implementing outcomes. Prerequisite: CO231

2-day workshop
Dec 1-2, 20159:00 am - 4:30 pm
New York, NYSee more dates and locations

Employee Complaints and Investigations (CO231)

Part I: Learn a step-by-step approach for conducting investigations and developing resolutions. Topics include: investigator’s role, interviewing, managing emotional employees, confidentiality, information-gathering techniques, when to involve an attorney, and identifying outcomes. Prerequisite: CO100, CO111 or CO353

2-day workshop
Nov 3-4, 20159:00 am - 4:30 pm
New York, NYSee more dates and locations

Harassment Prevention in the Workplace (CO220)

For EEO/HR professionals and managers, prevention is the key to maintaining a productive workplace and avoiding illegal harassment on the job (sexual, racial, religious, ethnic, age, disability, etc.). This interactive workshop examines legal and policy concerns, and best practices for facilitating respect and dignity in the workplace.

1-day workshop
Nov 2, 20159:00 am - 4:30 pm
New York, NYSee more dates and locations

Human Resources and the Law (CO111)

Gain insights on preventing, identifying and managing employee issues that have potential legal concerns. This comprehensive and interactive workshop includes up-to-date information on employment laws and cases defining employer-employee rights and obligations, and practical implications of laws in day-to-day HR operations (e.g., discrimination, compensation and benefits). Current legal issues are highlighted, including a module on social media and privacy.

3-day workshop
Oct 19-21, 20159:00 am - 4:30 pm
New York, NYSee more dates and locations

Internal Investigation Note-taking and Reports (CO240)

Internal investigation notes, documentation, summaries and reports have come under heightened scrutiny. An investigation may be at risk if the supporting information and reports are not well written. Practice effective note-taking techniques while developing skills in writing fair, neutral reports that uphold findings. Prerequisite: CO231

2-day workshop
Nov 5-6, 20159:00 am - 4:30 pm
New York, NYSee more dates and locations

Legal Issues in the Workplace (CO353)

Managers and HR practitioners are frequently exposed to employee issues that may have legal implications for their organization. This interactive workshop focuses on the legal issues associated with day-to-day employment decisions and actions with an emphasis on practical techniques to address issues in a legally sound manner.

1-day workshop
Dec 11, 20159:00 am - 4:30 pm
New York, NYSee more dates and locations

Building Your Career as a Workplace Neutral: Developing the Business Plan (DR220)

In this innovative and unique one day program, we explore the nature of self-employment and discuss the development of your practice, with the goal of helping you to build a business plan that will successfully launch or effectively enhance your career as an ADR neutral.

Designing Effective Dispute Resolution Systems for the Workplace (DR140)

The objective of this program is to develop the capability required for a participant to design and implement a workplace dispute resolution system. This program is designed for the Human Resource Executive, ADR Consultant, Employment Attorney, or Union Leader participating in the design of a workplace dispute system.

Ethics in Alternative Dispute Resolution (DR170)

ADR is no longer a risk-free environment for mediators and other neutrals. As codes of conduct and grievance processes proliferate, and second-guessing and litigation increase, neutrals must be better aware of ethical dilemmas they will face.

2-day workshop
Sep 24-25, 20159:00 am - 5:00 pm
New York, NY

Facilitation Skills for Conflict Management (DR225)

HR practitioners and managers are often faced with the challenge of helping others to resolve their own issues.  Knowing when to take a facilitative approach, and how to structure facilitated problem-solving discussions is essential to providing productive assistance to parties in conflict.

2-day workshop
Nov 9-10, 20159:00 am - 5:00 pm
New York, NY

Leading Difficult Conversations and Heated Discussions (DR148)

When dealing with contentious issues, our interpersonal exchanges can often become heated, challenging communications and productivity.  Managers and HR professionals can be prepared to productively engage this challenging dynamic, including the emotional aspects, while supporting people and/or groups in constructively resolving their confl

2-day workshop
Nov 11-12, 20159:00 am - 5:00 pm
New York, NY

Advanced Diversity and Inclusion Strategies (DV320)

Enhance D&I strategies’ relevance, vibrancy, effectiveness and connection to organizational vision and goals. This workshop introduces D&I professionals to a unique assessment tool and a step-by-step strategic approach. Upgrade, relaunch or initiate a sustainable D&I process that links to – and reinforces – an organization’s strategic business objectives, mission and marketplace to ensure long-term culture change.

2-day workshop
May 3-4, 20169:00 am - 4:30 pm
New York, NY

Developing and Managing an Effective Supplier Diversity Program (DV358)

Supplier diversity strategies and programs allow many organizations to gain a competitive advantage. Learn how organizations have approached, designed and implemented supplier diversity in effort to build positive supplier diversity relationships, comply with government regulations, as well as measure and track success to realize business goals.

1-day workshop
Mar 11, 20169:00 am - 4:30 pm
New York, NY

Effective Employee Resource Groups (DV120)

ERGs and affinity groups have emerged in the workplace as a standard component of D&I initiatives to address issues of employee groups with shared interests. Examine characteristics of high-functioning ERGs as well as leading practices in group formation and operation.

1-day workshop
Nov 4, 20159:00 am - 4:30 pm
New York, NY

Emerging Trends in Diversity and Inclusion (DV240)

Shifting demographics, technology and globalization are changing the world of work. Broaden and examine the implications for re-energizing, driving and sustaining D&I initiatives in the face of multiple generations at work, new conversations on religion, race and multiple identities, cultural competence, and other emerging trends.

1-day workshop
Oct 19, 20159:00 am - 4:30 pm
New York, NYSee more dates and locations

Enhancing Diversity and Inclusion Initiatives with Change Management Strategies (DV325)

Organizations need to continuously assess their D&I initiatives and ensure they align with their mission. Learn new change management strategies used by successful businesses and practice relevant skills for engaging employees. Leave with a toolkit that includes an audit to assess engagement, self-assessment techniques to improve individual contribution, and a follow-up action plan to revitalize an organization’s D&I initiatives.

1-day workshop
May 2, 20169:00 am - 4:30 pm
New York, NY

Effective Interviewing (HR241)

Enhance the necessary interpersonal skills that ultimately impact the quantity, quality and reliability of the information that interviewers obtain from candidates. Discuss the importance of these skills throughout the interviewing process while exploring their impact from the initial screening interview to extending an offer of employment.

1-day workshop
Dec 9, 20159:00 am - 4:30 pm
New York, NYSee more dates and locations

Essentials of Human Resources (HR104)

Examine ideas to work more effectively with client groups and understand HR’s growing role in driving performance and productivity. Gain insights into applying competencies to optimize HR practices, influence business results and transfer learning to the workplace through case studies and group activities.

2-day workshop
Sep 29-30, 20159:00 am - 4:30 pm
New York, NYSee more dates and locations

HR Analytics: Telling Better HR Stories Through Data (HR417)

Communicate the impact of HR by leveraging data and engaging executives and line managers in making informed human capital decisions. Identify key business drivers and translate them into metrics that show the relationship between productivity and profitability, as well as performance elements that drive employee engagement and satisfaction.

2-day workshop
Dec 3-4, 20159:00 am - 4:30 pm
New York, NYSee more dates and locations

Performance Management and Development (HR201)

Maximize employee productivity through effective performance management by exploring every step of the performance management process. Learn to set objectives, deliver effective feedback and objectively evaluate performance to make the process a positive and engaging experience for both managers and employees.

2-day workshop
Oct 1-2, 20159:00 am - 4:30 pm
New York, NYSee more dates and locations

Talent Acquisition (HR243)

Explore the talent acquisition process to hire the right candidate for the right job at the right time. Learn strategies to source, attract, assess and select qualified candidates while considering legal requirements throughout the recruiting process.

2-day workshop
Dec 1-2, 20159:00 am - 4:30 pm
New York, NYSee more dates and locations

ACA and Wellness Programs: At Odds With EEO Laws and Collective Bargaining Agreements? (ODLEL101)

Affordable Care Act regulations encourage employers to implement Wellness Programs (e.g., smoking cessation, weight loss, etc.) with assumed resulting reductions in coverage costs.  Are these savings real?  There also are legal implications, including possible disparate impact discrimination under Title VII, ADA, GINA, as well as HIPAA issues. Does this conflict with collective bargaining agreements? Panelists discuss issues facing employers, unions, benefit plans, and workers.

Current Issues in Employment Discrimination Law (LEL703)

Topics in this area may include discussion of cases, regulations, and guidances related to Title VII, the ADA, the ADEA, the Equal Pay Act, and GINA as enforced by the EEOC and the courts, as well as state and local non-discrimination laws.  Presidential Executive Orders as enforced by the OFCCP may also be covered. 

Discussion with Richard Griffin, General Counsel, NLRB (ODLEL100)

Richard Griffin, the General Counsel of the NLRB, spoke before a live audience of labor lawyers on December 13, 2013. This course is based on a recording of that session and interviews with the speakers. Discussed are Griffin's priorities and possible future initiatives, his thoughts on inability-to-pay vs. "we don’t want to pay" cases, what that means to the parties, and what management's responsibilities are.

Northwestern University and CAPA :The NLRB and College Football (ODLEL102)

The NLRB granted Northwestern University’s request to review Regional Director Ohr’s decision finding scholarship football players to be employees within the meaning of the NLRA.  What will the Board’s decision mean for the Brown, Boston Medical Center, and Specialty Healthcare decisions?   This case has created national debate about how the student athletes as employees with the right to form unions and engage in collective bargaining would affect them, college sports, the NCAA, Title IX, and higher education.  

The Hobby Lobby Decision: Its Impact on the Workplace (ODLEL103)

In Hobby Lobby, the Supreme Court interpreted the Religious Freedom Restoration Act (RFRA) as providing new religious freedom rights to closely held corporations.  How will the Federal and state RFRAs interact with the Title VII, ACA, NLRA, and state and local human rights laws?  What are the implications of Hobby Lobby for employers, unions, and the rights of employees to be free from discrimination based on LGBT, gender, and religion? 

Assertive Grievance Handling (LB400)

This workshop will help union representatives develop and improve basic skills needed to forcefully and effectively enforce the terms of the collective bargaining agreement in ways that build the union. It is for those newer to handling grievances, those who want a refresher or anyone not familiar with using member mobilization to resolve grievances.

Basic Negotiation Skills (LB114)

This introductory-level workshop is designed to develop the skills of union negotiators who do not have extensive experience in advancing a collective bargaining strategy and in conducting face-to-face negotiations at the bargaining table.

1-day workshop
Oct 7, 20159:00 am - 5:00 pm
Buffalo, NY

Basic Negotiation Skills (online) (OLLB114)

This introductory-level workshop is designed to develop the skills of union negotiators who do not have extensive experience in advancing a collective bargaining strategy and in conducting face-to-face negotiations at the bargaining table.

3-week workshop
Oct 5-25, 20156:00 am - 11:00 pm
On-Line,

Collective Bargaining (LB410)

This introductory-level workshop is designed to develop the skills of union negotiators who do not have extensive experience in advancing a collective bargaining strategy and in conducting face-to-face negotiations at the bargaining table

2-day workshop
Oct 20-21, 20159:00 am - 5:00 pm
New York, NY

Conflict Resolution (LB603)

This tools-building workshop is designed as an introduction to dispute resolution theory with special emphasis on interest-based problem-solving. The workshop will utilize role plays, exercises, case studies and other tools to allow participants to practice what we teach. Special emphasis will be given to developing strategies to resolve conflicts at work (even with difficult people) without losing control.

Costing Out a Contract (LB116)

This is a practical, how-to-workshop to give union negotiators and bargaining committee members the skills they need to prepare for contract negotiations. Exercises are used throughout the workshop to illustrate how to calculate the projected costs of an agreement.

1-day workshop
Oct 8, 20159:00 am - 5:00 pm
Buffalo, NY

Costing Out a Contract (online) (OLLB116)

This is a practical, how-to-workshop to give union negotiators and bargaining committee members the skills they need to prepare for contract negotiations. Exercises are used throughout the workshop to illustrate how to calculate the projected costs of an agreement.

3-week workshop
Nov 2-22, 20156:00 am - 11:00 pm
On-Line,

Effective Communication (LB118)

For anyone who wants to improve oral presentation skills through instruction and practice in a supportive environment. Overcome reluctance to speak in public, analyze and understand your audience for maximum effectiveness, gain tools to organize your thoughts for a more effective/powerful presentation.

1-day workshop
Oct 9, 20159:00 am - 5:00 pm
Buffalo, NY

Effective Communication (online) (OLLB118)

For anyone who wants to improve oral presentation skills through instruction and practice in a supportive environment. Overcome reluctance to speak in public, analyze and understand your audience for maximum effectiveness, gain tools to organize your thoughts for a more effective/powerful presentation.

3-week workshop
Dec 1-21, 20156:00 am - 11:00 pm
On-Line,

Effective Preparation for Arbitration (LB413)

This is a hands-on workshop for those with some familiarity with arbitration, either in the classroom or in practice. Participants will leave with a heightened understanding of the arbitration process and the skills they need to serve as effective advocates in arbitration hearings. This is a repeat performance of a session last offered in 2010.

Effective Presentations (LB665)

It will come as no surprise to some of you that the number one fear among Americans is the fear of public speaking.  Many of us had to overcome the panic attacks, sleeplessness, and sense of dread that can be caused by the prospect of speaking in front of groups.  This workshop is designed to help participants overcome fear so that they can reach their potential as activists and leaders. 

Grievance Handling for Stewards (LB412)

One of the primary duties of a union steward is dealing with alleged violations of the collective bargaining agreement. Come to this workshop to the difference between a complaint and a grievance,  how to investigate a grievance, effective ways to interact with grievants, witnesses, and management, the importance of clear language and your legal rights and responsiblities.

Labor Law (LB455)

This workshop is designed to introduce students to the National Labor Relations Act (NLRA) including new social media cases and new view on deferral to arbitration, in the context of representing and organizing workers.

2-day workshop
Dec 2-3, 20159:00 am - 4:30 pm
New York, NY

Labor Relations in Changing Times (LB100)

Managers in a unionized workplace are challenged to manage effectively within legal and contractual parameters. This workshop is a solid understanding of labor relations issues managers confront on a daily basis, including disciplinary situations and investigations. Case studies and interactive real-world training exercises provide the opportunity to put your newly acquired skills to work.

Managing With Labor's Values - Part 1 - Systems for Supervising (LB550)

This workshop provides a good foundation for supervising and managing with labor’s values. Topics covered include the role of a supervisor/manger in a union or social justice organization, system for getting and maintaining positive performance, time and stress management in changing times, system for delegating and coordinating group projects, and matching management style to the needs of staff.

Managing with Labor's Values - Part 2 - Influencing Behaviors At Work (LB560)

This workshop focuses on understanding different behavioral styles at work and how to adapt when conflicting styles cause misunderstandings, unproductive efforts, and impede progress on reaching goals.  Featured topics include approaches/techniques for influencing behaviors, impact v. intent, finding yourself in results, expanding your sphere of influence and understanding behavioral styles to improve communication, cooperation. This is Part 2 of a 4 workshop series on Managing With Labor's Values.

Managing with Labor's Values - Part 3 - Accountability (LB561)

This workshop shows positive ways to build staff accountability while avoiding “monitoring” or other methods unions oppose when used by the employers of their members. Topics discussed include creating system of accountability, keys steps towards building accountability work plans as basis for accountability, and holding accountability meeting.

Managing with Labor's Values - Part 4 - Team Building/Diversity (LB562)

Topics covered include motivating members of teams to work together productively, resolving disputes, making all members of the team feel included, understanding the complexities of different teams for different objective, cultural aspects of interactions within teams, assigning roles within teams and maintaining accountability, and recognizing team phases and the leadership behaviors needed for each.

Public Speaking for Labor Leaders (LB662)

This workshop is designed to prepare union leaders and staff to speak with ease and confidence in any setting, whether during a meeting or delivering prepared speeches. This class will provide friendly support and concrete public speaking suggestions for every participant, from the inexperienced or shy to the accomplished speaker.

2-day workshop
Oct 28-29, 20159:00 am - 4:30 pm
New York, NY

Steward Training (LB112)

This tools-building workshop emphasizes the rights of stewards/committee persons in resolving disputes in the workplace. The right to information, the duty of fair representation, and member’s right to representation of their Weingarten rights will be covered.

1-day workshop
Oct 6, 20159:00 am - 5:00 pm
Buffalo, NY

Steward Training (LB408)

This on-line tools-building workshop emphasizes the rights of stewards/committee persons in resolving disputes in the workplace. The right to information, the duty of fair representation, and members right to representation their Weingarten rights will be covered. Participants will learn how to protect the grievance process, the equality principle, the seven tests of just cause, and how to simplify grievance writing.

Steward Training (online) (OLLB112)

This tools-building workshop emphasizes the rights of stewards/committee persons in resolving disputes in the workplace. The right to information, the duty of fair representation, and member’s right to representation of their Weingarten rights will be covered. Participants will learn how to protect the grievance process, the equality principle, the seven tests of just cause, and how to simplify grievance writing.

3-week workshop
Sep 9-29, 20156:00 am - 11:00 pm
On-Line,

Supervising Successfully in a Union (LB521)

For union leaders and staff with supervisory responsibilities. Topics discussed include transitioning into a supervisory position, framework for resolving supervisory issues, managing time to supervise, building trust, coaching, staff reporting, having difficult discussions, managing up, supervising during change and crisis.

Contract Language and Interpretation (Canada) (LR404)

Whether they are administering contract language or proposing language at the bargaining table, this workshop is designed to provide labour relations practitioners with a solid, practical understanding of what contract language means and how it will likely be interpreted by an arbitrator in the event of a contract language dispute.

Effective Collective Bargaining: Preparation and Negotiations (Canada) (LR402)

This workshop focuses on both preparing a bargaining and negotiating strategy as well as executing “at the table” tools, tactics and techniques to reach an agreement using small group exercises and a full day collective bargaining simulation to hone skills learned during the workshop. 

Effective Employee Discipline (LR101)

Disciplinary decisions are subject to rigorous scrutiny. Anyone involved in formulating or implementing disciplinary decisions must have command of progressive discipline, establishment of cause for termination, as well as a solid understanding of the best practices for discipline management.

2-day workshop
Oct 1-2, 20159:00 am - 4:30 pm
New York, NYSee more dates and locations

Effectiveness in Arbitration (LR104)

Contractual or disciplinary disputes that cannot be resolved by the parties are ultimately tried and resolved at arbitration. Led by experienced arbitrators and advocates, this workshop is designed for those who need to develop a strategy for preparing, presenting, or assisting in presenting evidence in labor arbitration.

3-day workshop
Oct 28-30, 20159:00 am - 4:30 pm
New York, NYSee more dates and locations

Fundamental Negotiation Skills (LR311)

This workshop takes participants through a series of experiential learning situations to understand and practice fundamental negotiation skills and approaches to one-on-one, small group, and collective negotiations settings in the workplace. Participants will gain insight into their own negotiation biases, weaknesses, and strengths, and build negotiation confidence and competency.

2-day workshop
Oct 1-2, 20159:00 am - 4:30 pm
New York, NYSee more dates and locations

Increasing Effectiveness at Arbitration (Canada) (LR409)

Contractual or disciplinary disputes that cannot be resolved by the parties are ultimately tried and resolved in arbitration. Instructed by experienced arbitrators and advocates, this workshop is designed for those who need to develop a strategy for preparing or presenting evidence in a labour arbitration case.

Introduction to Advanced Collective Bargaining Strategy (Canada) (LR406)

This workshop provides an introduction to strategy and a framework for developing long term labour relations bargaining strategies.  This includes a day on theory, strategic foundations, and preparation, and a day on applying this learning to collective bargaining planning and execution.

Investigation Tools and Techniques (LR102)

Effectively dealing with complaints and conducting investigations is a critical part of creating a productive and fair workplace culture. This workshop focuses on both the strategic considerations as well as the nuts and bolts of investigating issues of employee misconduct. Special emphasis is placed on relevant contractual considerations, preparing an investigation plan and conducting investigatory interviews.

1-day workshop
Oct 26, 20159:00 am - 4:30 pm
New York, NYSee more dates and locations

Labor Relations for Managers: Managing Effectively in a Unionized Environment (LR309)

Managers in a unionized workplace are challenged to manage effectively within legal and contractual parameters. This workshop is a solid understanding of labor relations issues managers confront on a daily basis, including disciplinary situations and investigations.

Labor Relations Law (LR105)

Whether you are involved in the collective bargaining process, the administration of a contract, or a certification campaign, it is necessary to understand the National Labor Relations Act and its practical impact on the workplace. This workshop is accessible for lawyers and non- lawyers alike, and gives participants an opportunity to understand a host of legal principles and considerations. 

2-day workshop
Sep 28-29, 20159:00 am - 4:30 pm
New York, NYSee more dates and locations

Labour Relations Law (Canada) (LR403)

Whether you are involved in the collective bargaining process, the administration of a contract, or a certification campaign,  it is necessary to understand the applicable federal/provincial  Acts and their practical impact on the workplace.  This workshop is accessible for both non-lawyers and lawyers and gives participants an opportunity to pr

Latin American Professional Certificate Program in Workplace Negotiations (LR450)

Escuela de Relaciones Industriales de la Universidad de Cornell y Littler Presentan:

Programa Latinoamericano de Certificación Profesional en Negociaciones en el Lugar de Trabajo

Día 1: Manejo de Conflictos en el Lugar de Trabajo
Días 2 a 3: Técnicas y Habilidades de Negociación

Advanced Leadership in Unions: Power, Politics and Organizational Change (LS215)

What do effective leaders do? What are their traits, skills, and knowledge? How do they change their organizations when needed? Drawing from an immense body of research into these and other questions about leadership, this course adapts leadership theories and practices to a union context, and uses them to examine the participants' own leadership behavior, style, and approaches.

Building Effective Unions: Motivating and Organizing Union Members (LS240)

In this course students will examine the history of workers' efforts to form and join unions and the development of the legal framework within which contemporary organizing typically occurs. New methods of organizing that consider the political, social, and economic environments will be explored along with the various factors that influence workers' willingness to join unions.

Collective Bargaining (LS200)

This course examines the principles of contract bargaining including bargaining environments and structures as well as standards used in negotiations. Students will learn to prepare bargaining demands, cost economic items, draft non-economic language, negotiate economic and non-economic issues, and resolve a bargaining impasse. Discussion will consider the impact of bargaining outcomes on workers, unions, employers, and the public.

Contemporary Labor Issues (LS264)

The focus of this course is two-fold: on the one hand, to discuss the revitalization of the labor movement and, on the other, to examine the context in which this revitalization must occur. Among the topics discussed are the changing nature of work; the state of American unions; the globalization of business and labor; tensions between private and public sector.

10-day workshop
Sep 28-Dec 7, 20156:00 am - 11:00 pm
On-Line,

Contract Administration (LS253)

The contract lies at the center of day-to-day union practice. The interpretation and enforcement of contract language depends on the union representative.  Students will discuss how to resolve problems that are contract-based by effectively utilizing grievance procedures.  Class participants will learn how to creatively harness the energy of union members themselves to build the local union and address workplace issues.

Labor History (LS255)

Labor History can be understood from the perspectives of both union history and the social, cultural, and political life of workers. To gain insights into labor’s past, it is useful to explore not only union organizing, collective bargaining, and labor legislation, but also what workers think, how they work and live, and the impact of workers on the larger society.

Labor, Government & Politics (LS246)

The U.S. elections will have concluded; the fate of workers and unions will be greatly affected by the legislators and policymakers who assume office in 2013. In this course students will examine the political party system and political campaigns, the role of "interest groups" and lobbies, and the impact of news media in shaping public opinion.

Leadership in Unions (LS209)

This course prepares students to play a leadership role within their own unions. It develops the abilities necessary for effective leadership such as decision-making, planning, motivating membership, and improving communication. Organizational structure and group dynamics in unions will be discussed. Opportunities to apply theories and concepts of leadership and organizational dynamics to the student’s current union work will be provided.

Private Sector Labor Law (LS254)

This course surveys the major areas of the law as it applies to workers and unions in the private sector. It focuses on the right to organize and the ground rules for collective bargaining and strikes. Students will concentrate on major provisions of the NLRA, examining how the NLRB and the Federal Courts have interpreted the national labor laws.

Resolving Internal Union Conflict (LS256)

This course is designed as an introduction to dispute resolution theory and practice with special emphasis on its applications in the field of industrial and labor relations. The course examines the nature and sources of conflict in various areas of society and the role of negotiations, mediation, arbitration and fact-finding in the resolution of disputes.

The Union: Its Role in the Lives of Workers and Society (LS100)

The objective of this course is to recognize the ways in which the union as an institution, and  labor as a movement, protect the interests of workers on the job and in society.  Students will focus on Social Movement Unionism that not only looks at working conditions of members, but also concerns itself with social issues affecting all working people.

Union Administration (LS259)

This course will focus on the principles and practices of effective union administration. Students will study the dynamics of democratic organizations and the development of organizational leadership. The course explorer alternative methods of decision-making and lines of responsibility. The legal obligations of unions will be discussed, along with the structure and evolution of relationship inside the labor movement.

Building Successful Teams and Team Leaders (MD314)

Build awareness and skill in the areas of team dynamics, group problem solving and decision making. Explore the structural and behavioral dimensions of building and leading an effective team. Learn techniques suited for self-directed work teams, interdepartmental project teams and other group situations where combined efforts are needed to reach optimal performance levels.

2-day workshop
Oct 27-28, 20159:00 am - 4:30 pm
New York, NYSee more dates and locations

Coaching for Managers (MD302)

Knowing how to be a good coach in different situations is an art. Focus on developing coaching skills needed to effectively build stronger relationships, develop trust and improve performance with employees, peers and managers. Get introduced to a comprehensive and practical roadmap for coaching others and practice four essential coaching skills: clarity of expectations, feedback, listening and questioning.

2-day workshop
Oct 6-7, 20159:00 am - 4:30 pm
New York, NYSee more dates and locations

Developing Effective Communication Skills (MD322)

Learn to communicate powerfully, send clear messages and conduct challenging conversations while maintaining effective working relationships with managers and coworkers. Increase awareness of communication behaviors and develop the ability to manage workplace communications in order to be heard and understood by others.

2-day workshop
Oct 8-9, 20159:00 am - 4:30 pm
New York, NYSee more dates and locations

Emotional Intelligence: An Edge for Leaders (MD363)

Emotional Intelligence (EI) is the ability to harness emotions in sensing, understanding and responding adeptly to social cues in the surrounding environment. Use EI to make pivotal decisions, plan projects and initiatives, solve problems, interact with clients, set performance expectations, communicate feedback and interact with colleagues of all levels. Develop and enhance EI competencies to achieve higher performance.

2-day workshop
Nov 18-19, 20159:00 am - 4:30 pm
New York, NYSee more dates and locations

Leading with Focus and Intention (MD303)

Add value to your organization, gain the commitment of others, and develop and deploy the talents of employees – all while sustaining the loyalty of an increasingly demanding workforce. Examine a practical model to become an effective leader who is clear about the results you want to achieve, the working environment you want to create and the relationships you need to build and sustain.

2-day workshop
Oct 29-30, 20159:00 am - 4:30 pm
New York, NYSee more dates and locations