Effective Grievance Handling: From Step One to Arbitration (LR106)

Through this workshop, labor relations practitioners will develop the knowledge, skills, and confidence necessary to promote productive, efficient, and successful handling of grievances, ensuring that management is gaining maximum benefit from the process. The workshop will cover:

  • The do's and don'ts of grievance processing
  • Evaluating a grievance in the context of the "big picture"
  • Use of conflict resolution tools and influence strategies to achieve management's overall objectives

Key Topics

  • The grievance procedure
    • Utilizing steps in the grievance procedure
    • Managing and adhering to deadlines
    • The impact of noncompliance with grievance procedures
    • Enforcing compliance with deadlines and processes
  • Grievance processing
    • Documentation best practices
    • Drafting grievance responses
    • Conducting the grievance meeting to secure maximum benefit for management
  • Strategic grievance handling
    • Assessing the strengths and weaknesses of your case
    • Assessing the strengths & weaknesses of the union's case
    • Identifying the union's motivation for pursuing a grievance
    • Evaluating the grievance in the context of the "big picture"
      • Operational ramifications and financial implications
      • Possible perceptions of management, the union, and rank-and-file
  • Grievance settlement
    • Generating and evaluating your settlement options
    • Negotiating grievance settlements
    • Reducing negotiation settlements to writing
    • Making the decision to arbitrate

Special Features

Intensive case study analysis of complex contractual and discipline issues, with ample opportunity to practice techniques and skills

Who Will Benefit

Labor relations, human resource, and operations professionals responsible for contract administration and grievance handling


Contract Language or equivalent experience

16 East 34th Street, 6th Floor
New York, NY 10016
United States


Dan McCray, Esq.

Director of Labor Relations Programs (HCD)
Deputy Director of the Scheinman Institute on Conflict Resolution

Dan develops and administers Conflict Resolution, Labor Relations programs at Cornell ILR School and the Scheinman Institute in New York City. He practiced Labor, Education and Municipal Law for 15 years in New York City, Nassau County and the District of Columbia, and served as Director of Labor Relations for DC Public Schools, Nassau County, and the New York City Department of Education.

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