Bridging the Generation Gap: Communicating Effectively in a Multi-Generational Workforce (LD255)

Bridging the generational gap is about many things other than what makes us different. It is about being open to learning and understanding why these differences exist. It is about changing the mindset for which we were traditionally taught to view work and exploring new ways to communicate with others.

We are all faced with the task to leverage our differences in a way that makes each person around us successful. This requires the core skills of patience, listening with respect, asking to learn vs tell, compromise, adaptability, admitting when one may need help, and above all learning how to flex your style to not treat others the way you would want to be treated BUT to treat others the way they would want to be treated.

This session will provide an interactive approach to uncovering the most impactful generational differences we encounter most frequently on the job and the tools/skills required to foster these differences into more productive relationships. Participants will also explore their personal communication styles and the impact it has on others along with how making age-based assumptions can diminish both respect and trust in the workplace.

Key Outcomes

  • Build communication and listening skills and increase trust and respect for differences amongst staff
  • Establish successful means for avoiding common stigmas and handling miscommunications in the workplace
  • Avoid falling prey to stereotypes in regards to general views on group differences vs unique individual characteristics
  • Assess what is the generational gap workplace leaders now face (from iGen to Millennials to Boomers)
  • Explore not only the most critical generational differences impacting the workplace but how the workplace itself has changed and the skills required to either overcome or nurture these differences for improved business performance

Approach and Features

  • Increase self-awareness through completion of a self-assessment and group discussions around perception and how others may view you
  • Think on your feet and practice communication and listening skills through activities that build empathy
  • Create a learning plan to help transfer workshop learnings to the workplace 

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Lisa Csencsits

Program Associate Director

Lisa Csencsits, Associate Director for Executive Education at Cornell University, ILR, is responsible for the design, development and delivery of customized learning and capability development programs. Ms. Csencsits, as an Organizational Development Practitioner, leverages her experience working with large privately and publicly held companies, as well as her research and educational expertise to provide programs grounded in theory with practical solutions to enhance participant learning and professional development. Ms. Csencsits's expertise includes implementing effective, innovative and sustainable interventions to enhance organizational performance, individual and team development. Lisa's work has included establishing talent management processes for greater efficiency and results, delivering learning programs aimed at building strategic leadership, working alongside management and leaders to identify and define the necessary capabilities needed to perform effectively in their functions and creating unique career development opportunities to support both organizational needs and employee growth. Over the years, Lisa has also been actively involved in partnering to present and publish research in the field of Industrial/Organizational Psychology. Lisa holds a B.A. In Psychology from Adelphi University and a M.A. in Industrial/Organizational Psychology from Hofstra University.