Leadership Skills for Success (LD250)

Gaining the commitment of others, identifying those who add value to your organization, and giving them the tools to succeed is the bedrock of leading others toward success. Master critical communication and management skills to effectively manage employees, establish priorities, and delegate responsibilities. Learn to identify the leadership values important to you and expertly communicate these to your team. Be steadfast in your knowledge about the results you want to achieve, the environment you want to create, and how to will develop talent. Become an effective leader with the ability to build relationships and manage workplace communications in order to be heard and understood by others.

Key Outcomes:

  • Align the work of your team with the goals of the organization to achieve desirable results.
  • Focus how you will address work and the efforts of others by successfully managing time, prioritizing tasks, and effectively delegating responsibilities.
  • Build and maintain productive relationships through impactful communication approaches from listening effectiveness to assessing and appropriately reacting to what you heard.
  • Assess the effects of your communication behaviors and the influence on others.
  • Demonstrate assertive communication skills and how to maintain positive rapport during difficult conversations.
  • Explore different communication styles and how to communicate with those viewed as difficult in the workplace as well as how emotions play a role in whether or not we can achieve a successful outcome.
  • Create and develop an action plan for accelerating trust.

Approach and Features

This two-day workshop embeds the skills necessary for building trust, setting goals, managing expectations, and effectively delegating for optimal results. Additional topics covered include:

  • The key elements in a trusting relationship
  • The ABCD Trust Model
  • A personalized leadership development plan, which identifies your strengths and unique contributions, the impact of your self-improvement goals, and your intentions as a leader


"I thought the instructors were very knowledgeable and led the class with humor and grace. They were adept at facilitating meaningful conversations and bringing in everyone's experiences and perspectives." -Spring 2016 participant

"This training was very relevant to everyday issues that arise in the workforce and demonstrates how to deal with them." -Spring 2016 participant

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Susan W. Brecher, Esq.

Susan Brecher
Director, Curriculum and Training Design

Susan W. Brecher, Esq., Director of Employee Relations, Legal, EEO and Diversity Programs in Human Capital Development at Cornell University, ILR. She currently manages learning services in Legal, Employee Relations, and EEO, including developing, designing and facilitating programs. In addition, Ms. Brecher partners with private, public, and non-profit organizations on customized training programs. During her tenure at Cornell, Ms. Brecher served as a Director of Statewide Management Programs as well as oversight of all aspects of the EEO, Labor Relations, Human Resources, Management Development and Online Learning programs. Ms. Brecher teaches in a graduate level Human Resources Program and advises, consults, coaches, handles all aspects of employment law, employee relations, internal investigations, dispute resolution issues and mediates, facilitates and conducts fact-findings. She worked at the law firm Skadden, Arps, ABC and NBC and holds a B.A. summa cum laude, Phi Beta Kappa, from Union College and a J.D. from Case Western Reserve University, where she was on the Law Review.

Christine Jones

Christine Jones is an organizational training and development consultant with over 25 years of Fortune 500 experience designing and facilitating a wide variety of innovative training and development initiatives. Industry experience includes pharmaceuticals, financial services, and healthcare. Also, she held the role of O.D. Director for a Fortune 100 company.

As a facilitator and trainer, Ms. Jones has led programming in leadership, talent management, building high impact teams, behavioral interviewing, change management, as well as various other topics specific to human resource management. She has expertise in coaching, executive and senior leadership team development, managing corporate change initiatives, and competency design and development.

Christine has a Master of Science in Education from the University of Texas and is certified in a wide variety organizational development models and behavioral assessments.


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