Becoming a Mediator: The Business Plan (DR220)

In this innovative and unique one day program, we explore the nature of self-employment and discuss the development of your practice, with the goal of helping you to build a business plan that will successfully launch or effectively enhance your career as an ADR neutral. The program is appropriate for beginning, emerging, or established neutrals who wish to broaden their practice and increase their market potential.

The course will primarily emphasize building your practice through the credibility-visibility-acceptability paradigm, focusing on marketing strategy and tactics: market analysis and segmentation, targeting your practice, establishing basic credibility, gaining visibility through marketing and websites, and establishing acceptability in a competitive field. In addition, we will discuss the “nuts and bolts” of setting up a business, including issues such as setting fees, invoicing, collections, cash flow, corporate organizational status, office logistics and software, websites, and taxes. 
Participants should expect extensive classroom interaction that marries high-level strategy with in-the-trenches tactics.


Richard D. Fincher, Esq.

Richard D. Fincher, Esq., is the Managing Partner of Workplace Resolutions LLC, a Phoenix-based dispute resolution practice with a national clientele. He is a full-time mediator and arbitrator of employment, commercial, and class action litigation. He serves on the Commercial, Mass Claims, Labor, and Employment Panels of the American Arbitration Association. Richard is currently a Visiting Fellow and Instructor at the Scheinman Institute on Conflict Resolution at Cornell University, teaching in the neutral education and student clinical programs. From 2009 to 2013, he served as a USAID Scholar in Workplace ADR for the country of Vietnam. In 2013, he was appointed as Director of the Asian Labor Arbitration Project at Cornell University. The project serves as a global repository of knowledge and research on the facilitation, mediation and arbitration of workplace disputes in eastern Asia, primarily China, Vietnam, and Cambodia. Richard's primary practice includes labor and employment arbitration. He is an elected member of the National Academy of Arbitrators and serves on numerous permanent panels. He is the Former Chairman of the Phoenix Employment Relations Board (PERB). He currently serves as teaching faculty for the FMCS Institute. He has served on the National Board of Directors for the Labor and Employment Relations Association (LERA) and for the Association for Conflict resolution (ACR). He has authored several journal articles on employment mediation, and is co-author of the text "Emerging Systems for Managing Workplace Conflict," published by Jossey-Bass.


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