Cross Cultural Communication Training (DR210)

This program provides a unique and detailed examination of the role that culture plays in conflict and conflict resolution. Mediators and other ADR professionals will analyze and attempt to resolve complex, multi-layered problems in this intensive hands-on workshop. Professor Ilhyung Lee, one of America's foremost experts on the subject of cross cultural issues, will serve as lead instructor for the program.

Program Highlights

  • Review of dispute resolution methods
  • Cross-cultural exercise in Negotiation
  • World views of cultural differences
  • Communication/perception process
  • Culture defined, rejected, considered
  • High/low context
  • Mono/polychromic
  • Attribution theory
  • Culture and values and the Mediation Process
  • Cultural dimensions (Hofstede; Hampden-Turner & Trompenaars)
  • Cross-cultural mediation exercises (international; domestic)

Each student who successfully completes the course will receive a certificate.


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