Advanced Employee Investigations

CO332
$1595.00
Monday, April 20, 2015 - 9:00am to Tuesday, April 21, 2015 - 4:30pm
16 East 34th Street, 6th Floor
New York, NY 10016

Faculty

Susan W. Brecher, Esq.
Shelley M. Greenwald, Esq.
Tuesday, December 1, 2015 - 9:00am to Wednesday, December 2, 2015 - 4:30pm
16 East 34th Street, 6th Floor
New York, NY 10016

Faculty

Susan W. Brecher, Esq.
Shelley M. Greenwald, Esq.

Part II of the Employee Complaints and Investigations Program

This workshop provides you with the advanced skills needed to handle complex employee internal complaints and investigations. Through an intensive series of issues presented by a challenging case study from which you will further develop:

  • Investigatory interview techniques
  • Thorough investigation methods
  • Strategies for avoiding common errors
  • The necessary steps for creating and implementing solutions

Key Topics

  • Advanced techniques for handling complaints
    • Interview note-taking methods
    • Checklists for all stages of the process
    • Anticipating potential legal issues
    • Developing a sound investigative strategy
    • Knowing when an investigation is complete
    • Implications of creating documentation
  • Ensuring successful resolution
    • Defining your role in the resolution process
    • Creating individual or group multiple solutions
    • Guidelines for developing interest-based resolutions
    • Presenting resolutions persuasively
  • Options when resolution is not achieved
    • Weighing the information and determining credibility
    • Preparing a formal complaint and organizational report
  • Enhancing your communication skills
    • Effectively phrasing what you say
    • Addressing difficult situations

Special Features

Mock complaint-handling practice sessions, including professional critiquing and skill pointers

Who Will Benefit

HR and EEO/AA managers and professionals who want additional strategies and methods for handling complaints