Employee Internal Investigations: Part I (CO231)
Part I of the Employee Investigations Program
- Prerequisite: Basic knowledge of EEO and employment laws or completion of HR and the Law, The Law of EEO or Legal Issues in the Workplace.
- Upon completion of this workshop, we offer Advanced Employee Investigations: Part II.
Handling employee complaints internally is a highly sensitive, multi-faceted process that involves many people. This workshop provides you with a practice-based, step-by-step approach to enhance your understanding of:
- The internal complaint handling process from A to Z
- The legal requirements organizations must observe
- Necessary technical and communication skills
- The complaint process
- Defining the role of the complaint handler
- Comparing complaint processes
- Complaint intake
- Handling the emotional aspects of complaints
- Effective communication skills for complaint handlers
- Essential interviewing questions
- Legal concerns: EEO and employment laws, confidentiality, and no retaliation
- Structuring an investigation
- Stating the issues in terms of policy and laws
- Using information-gathering techniques
- Interviewing complainants and accused persons
- Determining when to involve an attorney
- Complaint resolution
- Identifying solutions, interventions, or resolutions
- Monitoring and following up on complaints
- Evaluating the effectiveness of the complaint process
Simulated employee complaints, including practice sessions, role play, professional critiquing, and skill pointers
Who Will Benefit
HR, ER and EEO professionals who want to gain in-depth expertise in managing the internal EEO complaint process
See more workshops on Employee Relations, Internal Investigations and Employment Law Workshops.
See more workshops on Equal Employment Opportunity.
Susan Brecher, Esq., Director of Employee Relations and Investigations at Cornell ILR’s Human Capital Develop and Executive Education programs, offers insight into how best to communicate the scope of confidentiality and the impact you can make on the employee.
Susan W. Brecher, Esq.
Susan W. Brecher, Esq., Director of Employee Relations, Legal, EEO and Diversity Programs in Human Capital Development at Cornell University, ILR. She currently manages learning services in Legal, Employee Relations, and EEO, including developing, designing and facilitating programs. In addition, Ms. Brecher partners with private, public, and non-profit organizations on customized training programs. During her tenure at Cornell, Ms. Brecher served as a Director of Statewide Management Programs as well as oversight of all aspects of the EEO, Labor Relations, Human Resources, Management Development and Online Learning programs. Ms. Brecher teaches in a graduate level Human Resources Program and advises, consults, coaches, handles all aspects of employment law, employee relations, internal investigations, dispute resolution issues and mediates, facilitates and conducts fact-findings. She worked at the law firm Skadden, Arps, ABC and NBC and holds a B.A. summa cum laude, Phi Beta Kappa, from Union College and a J.D. from Case Western Reserve University, where she was on the Law Review.
Shelley M. Greenwald, Esq.
Shelley M. Greenwald, Esq., Principal, specializes in the field of employment practices and litigation. Ms. Greenwald advises, counsels, trains, and handles all aspects of employment law litigation. Formerly, she was in-house counsel at NBC and has appeared on CourtTV and CNBC.
Tracey I. Levy, Esq.
Tracey I. Levy is the founder of Levy Employment Law, LLC. Offering clients the benefit of experienced employment law advice, combined with sophisticated human resources strategy and solutions, Tracey guides managers and in-house counsel through the full employee life- cycle, providing practical advice on workplace-related issues.
Immediately prior to forming Levy Employment Law, LLC, Tracey was an Employee Relations Specialist with UBS AG, with over 20,000 employees in the US. At UBS, Tracey was responsible for ensuring fairness and consistency in its approach to managing employees. Serving as the Americas HR policy lead, Tracey advised on policy interpretation and employment law obligations, led strategic planning and rollout of new HR policies and processes, and developed and delivered training to achieve adoption.
At UBS, Tracey regularly led workplace investigations in response to employee concerns and recommended solutions. Daily, she counseled HR and line managers regarding performance management, leave administration, workplace accommodations, and workplace disputes. Tracey also advised on individual selections and implementation of reductions-in-force and outsourcing/offshoring. Tracey created and led in-person and virtual classroom training for managers, employees and HR professionals on matters related to appropriate workplace conduct, compliance with US employment laws and effective performance management.
Complimenting her years of hands-on HR experience, Tracey is an experienced employment lawyer, having worked more than eleven years as an attorney in the Labor and Employment Law Department of Proskauer Rose LLP, one of the nation’s leading labor and employment law firms. During her tenure at Proskauer, Tracey defended employers in court and before administrative agencies regarding claims of unlawful harassment, discrimination and retaliation, wage and hour violations, breach of contract and tort. Tracey’s clients ranged from multi- national corporations to small private businesses, in various industries, including retail, academia, shipping, financial services, consulting, not-for-profits, health care, technology, and hospitality.
At Proskauer, Tracey also served as the department lead on HR policies and employee/manager training program development. She regularly counseled clients on various employment law matters such as policy and manual development, performance management, workplace investigations, contracts and reductions-in-force. Tracey also created, enhanced and led training programs for preventing harassment and discrimination, and developed content for on- line training programs offered by WeComply.
Tracey began her legal career as a senior court attorney with the New York State Court of Appeals where she reviewed motions for leave to appeal and sua sponte inquiries that covered the full scope of New York civil litigation. Tracey is a graduate of Yale Law School’s LLM program, where she focused her studies on employment and labor law. Tracey earned her JD summa cum laude from Albany Law School of Union University and a BA in Political Science magna cum laude from Union College.
Tracey is admitted to practice in New York and Connecticut. She is a member of the New York City Bar Association and the American Bar Association.