Photo: Managing Organizational Conflict

Managing Organizational Conflict

  • Understand analytical frameworks and skills required in managing organizational conflicts
  • Develop a foundation in negotiation, cross cultural communications and conflict resolution
  • Train for difficult conversations and conflict management facilitation through simulations

Managing Organizational Conflict

Conflict in the workplace can be a symptom of unresolved problems or faulty systems, but managed well, conflict can also be a source of creativity and innovation. This certificate series will equip you with the analytical frameworks and skills to play a productive role in managing your organization’s conflicts.

Each workshop uses realistic workplace scenarios to challenge you to diagnose the sources, levels, and dimensions of conflicts, determine how to best address each type of conflict, and practice the skills necessary to play a variety of roles in conflict management.

Managing Organizational Conflict Brochure (PDF, 3 MB)


This certificate program has no prerequisites.

Core curriculum