Building Profit through Building People
January 29 2007
Making Your Workforce the Strongest Link in the Value-Profit Chain
Patrick M. Wright, Professor and Director, Center for Advanced Human Resource Studies (CAHRS), and Ken Carrig, executive vice president and chief administrative officer of SYSCO Corporation, published a book focusing on practical "how-to" steps for human resource professionals and company management in building profitability through good management. The following is an excerpt from the publisher.
Building Profit through Building People shows human resource professionals one way to become successful strategic partners in their companies. The book also shows upper management how strategic HR contributes to the organization's financial success. Carrig and Wright review the theory of the value-profit chain and provide specific approaches for evaluating a company's progress at critical links in the chain.
The book focuses on practical steps in implementing Value Profit Chain principles and illustrates the steps with real-life examples from experiences at SYSCO, Sears, and Continental Airlines. Electronic forms, such as the Work Climate Survey, Customer Survey, Goal Planning Worksheet, Front-Line Supervisory Development Program, and Human Capital Metrics, are available online at www.shrm.org.
In this book you will:
- Learn how to measure the impact of staff quality on your company's bottom line
- Get tools to build loyalty among your customers and your employees
- Provides a step-by-step blueprint to link people and profit
- Learn how to apply staff-building and profit-building techniques to your own company
- See the best practices from five-star companies
The authors are donating their royalties from Building Profit through Building People to Share Our Strength, one of America's leading anti-hunger, anti-poverty organizations that inspires and organizes individuals and businesses to share their strengths to help end hunger.
Editorial Reviews
"Emphasizes that...organizations that build a committed, interested, and engaged workforce can gain a true competitive advantage." —HR Magazine
"There are lessons here for beginners, established professionals, and masters of the art of managing and leading people in organizations." —John Hofmeister, president, Shell Oil Company
"If linking people to profit is your challenge, this is a book for you." —James Heskett, coauthor, The Value Profit Chain
