EEO/HR Complaint Handling Certification
Handling Employee Complaints is a complex area that requires investigatory interviewing, investigation and resolution skills as well as knowledge of EEO and employment laws and organization policies.
EEO and HR Professionals who are responsible for investigating and resolving complaints will have the opportunity to gain certification by demonstrating an in-depth understanding of the skills and knowledge required to effectively manage the process for handling complaints.
Advanced HR/EEO certificate holders will receive a Cornell Certification in Employee Complaint Handling upon the successful completion of an exam covering the areas of EEO and employment law, intake interview analysis, planning and investigation, submitting an investigation report and developing a resolution plan.
Requirements for Certification
- Completion of the Advanced HR/EEO Complaint Handling Certificate
- Certification exam consisting of: (1) multiple choice questions on legal, policy and complaint handling areas and (2) an in-depth analysis of an employee complaint including all the phases of the process - intake, investigation, and resolution.
For more information about certification and fees, contact Susan W. Brecher, Director, at swb6@cornell.edu.