EEO Complaint Handling Certificate
Combining knowledge of policies and laws, key communications, and conflict resolution skills, and a step-by-step approach will give the expertise to handle EEO complaints effectively.
This certificate requires at least six workshops (four core and two to three electives) totaling 72 units.
| Core Curriculum | Units |
|---|---|
| The Law of EEO (recommend taking first) | 18 |
| The Dynamics of Handling EEO Complaints* | 12 |
| Advanced Dynamics of Handling Employee Complaints and Concerns | 12 |
| ADR: Conflict Coaching | 6 |
| Electives (24 Units) | Units |
| Writing Effective EEO Investigative Reports | 12 |
| Power of Listening | 12 |
| Resolving Conflict | 12 |
| Harassment Prevention | 6 |
*"The Dynamics of Handling Employee Complaints and Concerns" may be substituted.
