Management Programs

When sharing information, coordinating projects, working in teams, or coaching and empowering others, listening to what others are saying is a critically important, vastly underdeveloped skill. This participatory workshop explores the knowledge, attitudes, and skills you need to become more effective in verbal communications. You will:

• Examine the listening process
• Assess your listening strengths and needs
• Develop effective listening techniques and strategies
• Identify nonsupportive listening attitudes and behaviors
• Harness and apply the power of listening

Key Topics

• Getting and staying focused
• Hearing what others are not saying
• Listening to difficult people
• Examining misconceptions about listening
• Increasing your concentration
• Making the most of the speech/thought gap
• Benefiting from selective silence
• Identifying your preferred listening style
• Appreciating the speaker - listener relationship
• Uncovering hidden/dangerous assumptions
• "Listening to understand" versus "listening to reply"
• Recognizing your "hot buttons"

Special Features

Pre-workshop questionnaire; listening practice and application; a 21-day practical listening guide

Who Will Benefit

People seeking to improve their information-gathering and rapport-building skills, empower others, enhance their overall communication accuracy, and expand and strengthen their listening skills

Instructors

Carole Grau, Jennifer Grau, Patricia Hunter

Your workshop will be led by one of these instructors.

This course is also available as part of Cornell's Blended Learning solutions.