Today's managers and professionals are challenged to create work environments that address the needs and respond to the opportunities of a diverse workforce. Effective leaders must move beyond their own cultural frame of reference to promote strong intercultural communication and create cultural synergy in the workplace. They must recognize and take full advantage of the productivity potential inherent in a diverse population. To help you become more successful at interacting with a diverse workforce, this practice-based workshop will address:
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The impact of cultural diversity on the management process
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The influence of culture on communication
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Intercultural conflict resolution strategies
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How to analyze performance in cross-cultural situations
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First steps in managing diversity
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Assessing one's own beliefs about work values
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Identifying work values of others from different cultural backgrounds
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Examining leadership assumptions from a multicultural perspective
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Impact of culture on the management process
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Models for understanding the behavior of employees from diverse backgrounds
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Cultural differences in one's management approach
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Communicating interculturally
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Key principles in intercultural communication
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How cultural & ethnic differences shape the conflict process
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Negotiating outcomes with cultural differences in mind
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Cultural dynamics of work performance
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How different cultures define and evaluate effective performance
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Building common workplace norms
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Empowering employees to maximize the potential of diversity in relationships with others
Managers and professionals who supervise or interact with a diverse work force, whether working in a domestic or foreign workplace
