Management Programs

As environments and external conditions change rapidly, managers and supervisors must constantly meet changing demands. Meeting and satisfying these demands effectively requires you to find out what your constituents and customers want, to direct or coordinate new projects, evaluate results, modify work processes, and effectively use the knowledge gained from the process. This introductory-level workshop is designed to help managers and supervisors effectively accomplish these processes with projects and initiatives that do not require formal project management skills and techniques. By helping you work with proven organizational tools and techniques from both the private and public sectors, this practical, one-day workshop will enable you to:

• Identify and develop the end result you want
• Develop a plan and structures for accomplishing it
• Identify who your customers are
• Make existing processes more effective

Key Topics

• Inputs, outputs, and outcome indicators
• Identify and measure the impact of activities
• Map work processes
• Identify decisions and decision points
• Apply systems thinking to work processes
• Anticipate changes and their impacts
• Organize and plan projects and initiatives
• Get the most from your processes

Special Features

You will work with cases and scenarios based on actual situations to practice using these tools and concepts. You will have the opportunity to work on projects and issues with which you are currently confronted.

Who Will Benefit

Mid- and lower-level managers and supervisors with little or no background in project management who want to become more proficient at organizing work and implementing initiatives to serve the needs of customers, clients and constituents.

Instructor

Thomas B. Quimby