Management Programs

Advances in technology have enabled organizations to locate employees closer to their customers and have enabled employees to work remotely from their traditional offices. Added to this is the trend in outsourcing employees as well as key business operations to strategic partners. These initiatives increase the challenge of managing individual work performance and achieving overall business objectives amidst a lack of face-to-face interaction between managers, employees, vendors, and teams.

One thing seems clear: managers need new ways to motivate, direct, evaluate, and lead employees and other resources that they rarely see in this new "virtual" workplace. In this workshop, you will learn to:

• Build a responsive, committed, and cohesive dispersed work team
• Manage multiple locations, vendors, and outsourced resources around the globe
• Create a collaborative environment between remote employees
• Effectively link people, processes, and technology to improve performance
• Achieve the business results you expect from distant workers, vendors, and the virtual workplace

Key Topics

• People
• Assessing, evaluating, and managing off-site performance
• Culturizing employees into your work group
• Developing a strong group purpose to connect employees to your goals and objectives
• Process
• Developing communities of practice to foster learning and innovation
• Delegating to promote cooperation and collaboration
• Developing operational guidelines
• Technology
• Using various communication and collaboration tools
• Moving the traditional office online: creating a virtual office
• Managing information: creating portals and protocols

Who Will Benefit

Managers in almost any business function who oversee multi-site organizations, outsourced employees and vendors, or individuals who work at home or other distant locations; human resources managers

Instructor

Wayne Tarken

Key elements of telecommuting programs are discussed; however, telecommuting is not the primary focus of this course.